Data Excellence Manager
Stripe · Remote · Chicago, United States +1 · 24d ago
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe’s GTM Planning and Central Operations team partners with Sales leadership, Finance, Product, Regional Sales Strategy and Operations, and Data Engineering to build the operational processes, tools, policies, and data required to bring our GTM strategy to life. We bring expertise, rigorous thinking, and a user-first approach to problem-solving. We transform, improve, and support Stripe’s global business processes to drive critical initiatives and other cross-functional priorities throughout the sales planning cycle.
What you’ll do
Build and lead a team of full-time employees and outsourced Sales Operations experts focused on improving our customer data. You will partner with GTM leadership to understand data gaps and address them through processes, policies, and workflows.
Responsibilities
- Apply systems thinking and continuous improvement to the mechanisms owned by the team.
- Develop a data quality roadmap to address customer data challenges.
- Align on priorities with leadership, Data Engineering, and Systems teams.
- Influence the implementation and adoption of systems and tools by working closely with internal systems teams.
- Create an outsourcing strategy for ongoing data cleanup.
- Manage contractors as part of the outsourcing strategy to scale data quality initiatives, reporting, processes, and analytics.
- Define and measure success metrics.
- Develop dashboards that highlight progress against the identified metrics.
- Communicate progress to Stripe leadership and engage leaders to help influence decisions and remove blockers.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience in sales strategy and operations in a high-growth technology environment, or operational experience in management consulting.
- Ability to take ownership of problems, investigate their root causes, and ensure execution.
- Ability to work across multiple stakeholder groups and escalate issues to leadership when appropriate.
- An enthusiastic, hands-on mentality and willingness to contribute as an individual contributor while leading a team.
- Strong analytical skills and a structured approach to solving complex business problems.
- Ability to work effectively with a high degree of adaptability and flexibility in a fast-paced, often ambiguous, and rapidly changing environment.
Preferred qualifications
- Experience managing outsourced services.
- Proficiency in SQL and other advanced analytics tools.
- Proficiency in business intelligence and data-visualization tools.
- Prior experience at a growth-stage internet or software company.
- Prior experience in the SaaS or payments industry.