Quality Assurance Specialist
Wise · Austin, United States · 1mo ago
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
Purpose of the Role
As a Quality Assurance Specialist with a focus on SAR Reporting at Wise, you are responsible for providing expert, objective assurance on the quality and effectiveness of our operational processes and controls. Your core function is to ensure risks are identified, assessed and mitigated in line with policy requirements, and to identify weaknesses, assess risk materiality and report outcomes. You will apply your risk expertise and critical thinking to conduct holistic and detailed reviews in line with agreed methodologies and KPIs, and make recommendations to drive continuous improvement. This role plays an integral part in helping Wise achieve its mission of Money WIthout Borders, through effective and value-add assurance.
This is a role for specialist who has had experience with external suspicious activity reporting, regulatory compliance and FIUs.
Activities performed on the job
Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite.
Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation.
Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team.
Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails.
Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement.
When assigned, scope, plan, and execute root cause analysis or targeted investigations.
Contributes to team collaboration and knowledge sharing to enhance team capabilities.
Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results.
Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
Embody and uphold Wise’s values in daily interactions.
Qualifications
Required Skills:
Professional experience: 2+ years of experience in QA related to BSA/AML or experience in AML Investigations or SAR Reporting
Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.
Functional Skills:
Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews.
Risk and Compliance expertise relevant to SAR Reporting, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function.
Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate.
Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working.
Behavioural Skills:
Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny.
Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified.
Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner.
Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement.
Effective expectations and KPIs
Dynamic KPIs and expectations ensure that the metrics used to evaluate performance remain relevant and aligned with the goals and circumstances of the team and the individual. This flexibility helps both the organisation and employees adapt to change and continuously improve.
The KPIs and effective expectations are designed to measure effectiveness, productivity, and overall contribution to team and company objectives, while also setting clear behavioural standards for the assigned role. KPIs and expectations are dynamic and will be shared with you for your role and team.
Additional Information
If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit.
With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.