Senior Market Manager
Airbnb · Remote · Los Angeles, United States · 10d ago
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.
The Difference You Will Make:
As a Luxe Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.
A Typical Day:
Supply Acquisition & Pipeline Development
- Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals
- Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators
- Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation
- Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience
Market Development & Launches
- Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring
- Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape
- Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region
Host Account Management & Optimization
- Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor
- Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations
- Support onboarding of new listings for assigned hosts, ensuring a seamless experience
- Design and deploy strategies to manage and optimize long-tail hosts across your markets
- Improve listing bookability through performance analysis and targeted host education
Cross-Functional Collaboration & Escalations
- Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives
- Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility
- Cascade host feedback to relevant stakeholders to inform product and policy decisions
- Educate hosts on significant product updates, policy changes, and platform best practices
Your Expertise:
Experience
- 6+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate
- Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment
- Experience working cross-functionally across teams to influence change and drive results
- Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting
Skills & Competencies
- Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry
- Excellent negotiation skills and the ability to close complex, high-value partnerships
- Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy
- Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence
- Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously
- Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment
Mindset
- Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space
- A consultative, relationship-first approach — you build trust before you close deals
- Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate
- Collaborative by nature — you understand that success in this role is a team sport
Your Location:
Due to the nature of this position, the successful applicant will need to be based in Los Angeles, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Equal Employment Opportunity:
Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.