VIP Relationship Manager
Blockchain.com · London, United Kingdom · 7mo ago
Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.
This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.
WHAT YOU WILL DO
Relationship Ownership & Concierge Servicing
- Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
- Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
- Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).
Revenue Growth & Portfolio Expansion
- Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
- Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
- Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.
Client Discovery & Needs Qualification
- Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
- Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.
Collaboration with Sales, Product & Operations
- Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
- Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.
Pipeline & CRM Management
- Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
- Track engagement, conversion and revenue performance against defined targets.
Client Engagement & Community Building
- Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
- Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.
Market & Industry Expertise
- Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations.
Reporting & Performance Management
- Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.
WHAT YOU WILL NEED
- Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
- Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
- Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
- High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
- Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
- Comfort operating in fast-paced, high-ownership environments with revenue accountability.
- Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
- A strong interest in digital assets, crypto markets and emerging financial products.
- Self-starter mentality with the ability to manage a book of business independently.
Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.
WHAT WILL SET YOU APART
- Existing relationships or a personal network of high-net-worth or active trading clients.
- Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
- A background in consultative or solution-based sales rather than transactional sales.
COMPENSATION & PERKS
- Full-time salary based on experience and meaningful equity in an industry-leading company
- This is a role based in our London office, with a mandatory in-office presence four days per week.
- Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
- ClassPass
- Unlimited vacation policy; work hard and take time when you need it
- Apple equipment
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
- Flexible work culture
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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