Senior Customer Engineer, Digital Native Enterprise - New York
Cloudflare · New York, United States · 2mo ago
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Location: Hybrid — New York. We are only considering candidates working currently in the New York metropolitan area.
About the Role & the Team
Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts — Cloud-native, technologically advanced companies building at internet scale. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure.
As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You'll be delivering architectural value and measurable business outcomes across the entire customer lifecycle.
You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.
What You'll Do
Technical Validation (Pre-Sales)
- Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
- Build technical champions and executive relationships within target accounts
- Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
Customer Adoption & Value Realization
- Serve as the primary technical contact from contract signature through full platform adoption
- Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
- Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
Commercial Accountability & Expansion
- Carry a variable quota tied directly to new business acquisition and ongoing account growth
- Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
- Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
Trusted Advisory
- Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
- Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals
What We're Looking For
Required
- Deep understanding on The Life of a Request on the Internet
- Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
- Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
- Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
- AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.
Preferred
- Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
- Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
- Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
- Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
- Hands-on experience building cloud-based applications
- Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts
Bonus Points
- Cloudflare platform certifications or meaningful hands-on deployment experience
- Exposure to DevOps, security operations, or emerging GenAI trends
- Relevant industry certifications (cloud, security, networking)
Compensation
Compensation may be adjusted depending on work location.
- For New York based hires: Estimated annual salary of $202,000 - $278,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.