Mission Operations Engineer

ABOUT THE TEAM

The Tactical Recon & Strike team at Anduril develops aerial small drones (Group 1-3) and all equipment to test, deploy and operate. The team is responsible for taking products like Ghost, Anvil, Bolt and Altius from concepts to operational systems. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers. We are looking for software engineers, hardware engineers, roboticists, and front-end mobile developers who are excited about creating a powerful robotics platform that can be tasked and viewed in real-time through a variety of interfaces.

ABOUT THE JOB

The Mission Operations team is responsible for managing the execution, growth, and success of our client accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the client relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with clients to understand their specific problem sets and then shape Anduril's offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for client and mission success and therefore play a critical role in the shaping and future of Anduril Industries

• Serve as a customer-facing Account Manager. This position is in-office and will be located in Atlanta, GA, but will require nationwide and international travel to service and manage forward deployed accounts (up to 75% travel). You will be working directly with a key strategic partners to develop and deploy Anduril’s ALTIUS UAS and other TRS products and to meet customer and operational needs. You will own the execution of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
• Support engagement with all service components of the US DOD, local government organizations, and other partner nation’s defense forces as required to integrate Anduril products laterally for increased adoption.
• Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship products in support of client missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how clients interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. If something isn’t quite right, we work with product teams to quickly address the issue on behalf of our client.
• Grow your business through client success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our clients to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective. Understanding Anduril's value proposition and articulating how we can have an impact on a client’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future.
• Shape our products to meet mission needs. Work side-by-side with our clients to understand their specific mission challenges and represent the client as you work with Anduril engineers to shape products that solve critical national and international security challenges. Engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.
• Collaborate across nearly every Anduril. Successfully deploying our complex hardware and software products requires collaborating with nearly every internal team - engineering, product, logistics, finance, legal, contracting, technical operations, and many more. You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of our products to our clients.
• Translate customer requirements and technical information in support of program contract deliverables and development of Anduril products to meet customer operational needs. Essentially, you will ensure the end user’s needs are incorporated and represented in the design and function of our products.

WHAT YOU'LL NEED

• Mission First Mindset. We put the needs of the mission and our clients first and understand that the US and its allies have no preordained right to victory in any future conflict. We actively seek out opportunities to better understand our clients’ mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities. We push ourselves and the limits of our capabilities in the pursuit of this goal.
• Ownership Mentality. We’re looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success. Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new client as they are working with engineers on new features or deploying products in the field.
• Technical Aptitude and Intellectual Curiosity. We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion. Do you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate? Do you actively seek out opportunities to educate yourself? These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the client’s mission.
• Structured Thinker and Problem Solver. Leading technical programs requires clear communication and well thought-out plans. We are looking for assertive communicators who bring a thoughtful perspective and honest dialogue. A solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission success.
• High Value Team Member. Do you enjoy working as part of a team? At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and more. It requires humility, an eagerness to learn, and empathy toward your fellow team member. We assume best intentions and empathize with clients just as we do with our colleagues. Can you develop rapport at both the user and executive levels? Do you enjoy sharing successes? We are a low ego group that promotes teamwork and collaboration to bring about success.
• 360 Degree Leader. We are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolving. We expect you to be self-aware enough to recognize your position of unstated leadership within the company. You should have a demonstrated ability to lead and influence people through both formal and informal constructs and in situations where there is lack of clarity across teams. Finally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step back. You should also seek 360 feedback to help inform your growth trajectory as a leader.

QUALIFICATIONS

• Experience with programming, scripting, or networking a plus
• Prior military or contracting experience can be helpful
• PMP or similar certifications a plus
• Travel up to 75%
• US Person Status is required, as this position needs to access export-controlled data.

PREFERRED QUALIFICATIONS

• Experience and familiarity with US defense posture and policy
• Direct experience leading and developing military operational planning, targeting, and fires systems and workflows
• Working level understanding of NATO and our ally’s defense and national security policy, budgeting process, public-private partnerships
• Familiarity with or direct experience working in partnership with host nation’s defense forces, Joint Staff, and Ministry of Defense and understanding of their respective organizational structures and interests
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
• Prior military or government acquisition and/or government contracting experience