Senior Staff, Technical Program Management (Digital Trust)

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing ecommerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

We are looking for an experienced and passionate Technical Program Manager (TPM) that can drive direction on technology, successfully champion align with other tech leaders and stakeholders, influence and build trust with teams, and execute delivery of complex systems considering scalability, future extensibility, and reliability.

This position is an interdisciplinary security leadership role in the Security Organization (Information Security, Privacy, Governance, Risk, Compliance).You will lead the planning, communication, tracking and execution of highly technical security initiatives and transformative programs and projects. You will work closely with the Chief Information Security Officer, Internal Control, Finance, Communications, Compliance and other security and engineering leaders.

Key Responsibilities

Responsibilities will include, but not be limited to, the following:

• Manage technical security projects and programs, defining milestones and success criteria, resource allocation, and successful on-time delivery.
• Define and lead strategy, tactical planning and execution of multiple technical programs and projects across the Security Organization, and in close collaboration with internal partner organizations and teams.
• Work with various product and domain owners to come up with solutions to address security, privacy and compliance issues.
• Strengthen Coupang’s overall security posture and culture by acting as the bridge between security, engineering, product, infrastructure and other technical teams, while coordinating high impact security programs and projects.
• Standardization and optimization of project reporting.
• Enhance our capabilities to protect Coupang, our customers and partners.

Basic Qualifications

• Bachelor’s degree in Computer Science or a related technical discipline.
• 15+ years of technical program, project or product management and/or software engineering experience.
• Proven experience moving large scale technical programs from inception to delivery and articulating progress and impact through clear metrics, analytics and reporting.
• Ability to solve problems through creative thinking and partnerships with other teams.
• Highly organized and with the ability to multi-task and context switch effectively.
• Drive consensus between stakeholders through skilled communication and collaboration.
• Skilled communicator with acute active listening abilities.

Preferred Qualifications

• Exposure to security concepts, problems and solutions
• Experience with agile development or methodology, DevOps CI/CD or secure development lifecycle practices
• Has worked in a high growth, fast-paced, start-up environment
• Led or participated in establishing and running a Project Management Office (PMO)
• Certified Project Management Professional (PMP) or Program Management Professional (PgMP), CISSP, CISM, CISA, Cloud certificates
• Experience in leading audit and compliance program including PCI-DSS, ISO.
• Experience in handling cyber security regulatory matters
• Experience in topics of AI for security or security for AI

Recruitment Process and Others 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.