Senior Associate, Fraud Partner Operations
DoorDash · Tempe, United States · 9d ago
About the Team
We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do — on every project, every day. This is especially true in Fraud Operations, where we're constantly finding new ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects both the business and our customers from bad actors.
About the Role
As a Senior Associate in Fraud Operations, you'll help safeguard our platform through fraud detection and prevention. You'll scale reviews, build collaborative relationships with our outsourced operations partners(BPO), and optimize operational processes. You'll also drive performance management initiatives to help those partner teams meet and exceed performance standards. This role blends project management, quality analysis, and vendor relationship management, with hands-on casework along the way.
You will report into the Associate Manager on our Fraud Partner Operations team in our Fraud Strategy and Operations organization.
This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.
You're excited about this opportunity because you will…
- Own the day-to-day health of fraud queues worked by our outsourced vendor partners(BPO), monitoring performance against key operational goals and driving improvement plans when queues fall short
- Lead quality review programs with vendor QA teams, using root-cause analysis to improve review accuracy and strengthen fraud detection and prevention
- Combat fraud using data-driven insights and daily performance reporting, with your work directly informing decisions made by leadership
- Independently champion projects from creation through execution, owning reporting, documentation, and process design while partnering closely with Fraud Operations, Analytics, WFM, BPO, Product, and other cross-functional stakeholders
- Build and run launch plans for new queues and cross-training initiatives, coordinating training, tooling, and go-live readiness while acting as a subject matter expert for onboarding into new queues
- Develop trusted relationships across internal teams and outsourced vendor partners, serving as a primary point of contact on escalations and ensuring unified visibility and communication across the fraud organization
- Dive into data to spot trends and turn complex information into clear, actionable insights that streamline workflows and elevate fraud strategy
We're excited about you because…
- You have 4+ years experience in fraud, finance, or other professional operations environment as an individual contributor
- Proven experience managing 3+ long term projects with financial or process improvement impact
- Previous experience managing BPO’s
- Proficiency in: internal systems (FWS, THQ) Salesforce, ACC, OAI, Mode, Sigma
- You have advanced time management and analytical skills
- Strong working knowledge of SQL for querying and analyzing relational databases required
- Strong written and verbal communication: can communicate with customers, cross-functional partners and senior leaders effectively
- Investigations experience (fraud, insurance, law enforcement) or experience working on a process improvement team
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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