Senior Product Manager, Trust & Safety, Integrity and Fraud
DoorDash · San Francisco, United States +3 · 1y ago
About the Team
Our Trust & Safety, Integrity and Fraud Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle complex challenges, from preventing fraud and ATO to ensuring authenticity, to building regulatory compliance capabilities, all while balancing risk mitigation and providing a seamless user experience. Our team partners closely with cross-functional groups, including Engineering, Data Science, Compliance, and Risk Operations, to drive strategic initiatives that protect our business while fostering growth.
About the Role
The DoorDash marketplace is expanding rapidly beyond just restaurants as we become “your door to more." As we add new products, geographies, ways for Dashers to earn, as well as use cases to help consumers save time, we’re expanding and enhancing our fraud capabilities to be best in the industry at keeping our platform safe and trustworthy. We strongly believe that trust is the most important attribute of an online marketplace, and the team ensures that we maintain this trust.
We’re looking for a Senior Product Manager that will lead dedicated cross-functional teams to solve complex challenges that impact Consumers, Dashers and Merchants and touch every corner of our business - from new user onboarding, to the in-app dashing experience, to the products and services being created that our users can’t find anywhere else. We are looking to hire for a few roles, so you’ll either lead a vertical fraud team protecting Consumers or lead a horizontal fraud platform team focused on building our Risk Engine, Data Signals Intelligence and Automation / Anomaly Detection capabilities. The Fraud team is in hyper growth in terms of its size and impact and offers a unique opportunity to set and execute on a vision that will shape the future of DoorDash.
You’re excited about this opportunity because you will…
- Set the vision and long-term product strategy for one of our vertical fraud teams or our horizontal platform fraud team.
- Develop and execute a customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering all while balancing business needs.
- Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of our users
- Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.
- Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and to create product insights.
- Establish business cases and projected return on investment to identify and prioritize opportunities
- Partner with Finance and Business Leaders to manage the impact on the profitability of the overall business.
We’re excited about you because you have…
- 5+ years of product management experience in the tech industry
- 3 or more years of experience across Integrity/Trust & Safety/Fraud
- Experience defining strategic vision and tactical execution in a given product area
- Experience in iterative, agile software delivery, short release cycles
- Focus and thoughtfulness on data and analytics to solve problems and experience achieving results through continuous improvement
- Experience in effectively working with multiple teams for collaboration and company-wide project delivery
- Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions
- Time management skills and ability to prioritize independently
- Bachelor or Master's degree in Computer Science or data-related domain
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Gem.
How it works: Gem assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Gem or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.
Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Gem is publicly available for review at our Careers Page.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .