Director, Finance SSC
Delivery Hero · Manila, Philippines · 4mo ago
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
In July 2024, Delivery Hero SE merged its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly formed organization will continue to be known by the respective brands to customers, vendors and partners.
Get to Know the Team
Our Finance Business Services (FBS) team is a true regional powerhouse, dedicated to driving value creation for local finance teams through four pillars: Strategic Sourcing, Transformation & Automation, Process Design, and Service Delivery. We leverage a sophisticated hub-and-spoke model to service our global markets economically and efficiently.
Our Philippines-based Shared Service Centre (SSC) acts as the vital operational anchor for three iconic Delivery Hero brands—foodpanda, foodora, and Yemeksepeti—supporting 16 locations across APAC, Europe, and Turkey. We are a team defined by our embrace of cutting-edge digitalization and analytics, constantly committed to raising the bar in global finance operations.
Get to Know the Role:
As the Director of the Finance SSC, you will assume leadership of a high-performing organization exceeding 200 FTEs. Your mission is critical: to strategically scale our operations to support future growth while guaranteeing the timely and accurate delivery of all core O2C, P2P, and R2R processes. You will serve as the strategic architect of our Philippines SSC, ensuring our local operational excellence is fully aligned with our’s ambitious Finance transformation agenda.
Key Responsibilities: Your Strategic Mandate
As the Director of the Finance SSC, you will be the strategic architect driving our global competitive edge. Your mandate goes beyond execution; it’s about transformation.
Architecting the Future (Strategy & Scalability): Shape and execute a bold multi-year strategy for the SSC, building scalability and resilience that directly aligns with our ambition to "Grow faster than the market in every market." This includes leading a high-performing organization of 200+ FTEs to support the future growth across O2C, P2P, and R2R processes.
Driving Operational Excellence & Automation: Champion efficiency by constantly challenging the status quo. Drive operational excellence through aggressive digitalization, standardization, and automation, focusing on accelerating value delivery.
Guaranteeing Accountability and Service Delivery: Ensure impeccable day-to-day operations. Maintain strict SLA/OLA compliance, swiftly resolve complex issues, and proactively manage stakeholder engagement. This guarantees the timely and accurate delivery of O2C, P2P, and R2R processes while optimizing core metrics like Overall SLA performance and Escalation resolution.
Mastering Compliance and Risk: Maintain a strong commitment to robust compliance, adhering strictly to internal controls and regulatory requirements (BOI, BIR, SEC).
Championing Data-Driven Leadership: Shift the organization to a proactive mindset. Champion a data-centric approach to performance management using real-time dashboards and analytics. Success will be measured against rigorous KPIs, including Benchmarking against SSC productivity, quality, and cost metrics and achieving high Customer Satisfaction (cNPS).
Leading Transformational Change: Collaborate seamlessly with Regional/Global Process Owners and the Transformation & Automation Teams to support the identification and implementation of high-impact process improvement initiatives. Furthermore, lead organizational change management to embed new ways of working, build team resilience, and foster a culture of continuous improvement and high Team engagement (eNPS).
Key Performance Indicators (KPIs): Measuring Your Impact
Your success will be quantified across key areas of performance, transformation, and talent:
- Overall SLA performance across all process domains
- Escalation resolution & management efficiency
- Team engagement score (eNPS)
- Audit performance and timely resolution of management action plans
- Customer Satisfaction score (cNPS)
- Benchmarking against leading SSC productivity, quality, and cost metrics
- Change adoption metrics (process standardization rate, automation uptake)
Qualifications
We are looking for a visionary leader with a deep operational foundation:
Experience: 15+ years of SSC/Global Business Services (GBS) experience, including at least 3 years in a senior leadership role
Proven Scale Leadership: A track record of successfully leading 150+ FTE multi-tower operations (spanning O2C, P2P, and R2R)
Technology Fluency: Knowledge of major ERP systems (SAP), procurement tools (Ariba), expense management (Concur), and various workflow/automation tools is strongly preferred
Executive Communication: Exceptional stakeholder management and C-suite communication skills, capable of influencing global partners
People Development: Demonstrated strong people leadership and cultural development capability, driving engagement and performance