End User Services Engineer

About EG

Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm. Today, EG operates as a diversified, multi-strategy investment platform that combines systematic research with selective discretionary approaches.EG's multi-manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support. The firm’s collaborative groups of researchers, engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a centralized data platform to isolate and solve challenging problem sets in the global financial markets. 

About The Role

We are seeking an End User Services Engineerto join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment. 

The ideal candidate will have combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering “white glove” service while improving systems and processes. This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission-critical operations within a high-performance environment.

This is an on-site role based out of our New York City office, five days a week.

Key Responsibilities

• Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
• Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
• Manage user onboarding/offboarding, permissions, and account administration.
• Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
• Assist with mobile device configuration and management through Intune or similar platforms.
• Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
• Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
• Document solutions and maintain IT knowledge bases for recurring issues and procedures.
• Identify opportunities for automation and workflow improvement to enhance efficiency.
• Provide after-hours and weekend on-call coverage as part of a support rotation.

Qualifications

• 2+ years of IT support experience in the financial services industry.
• Bachelor's degree in computer science, Information Technology, or related field.
• Strong troubleshooting, communication, and prioritization skills.
• Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
• Knowledge of identity and access management systems, user management, and security group administration.
• Experience with endpoint management, software deployment concepts, and packaging.
• Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
• Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
• Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
• Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
• Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

What We Value

• Clear communication: You build trust through empathy, clarity, and accountability.
• Proactive mindset: You anticipate issues and improve systems before problems arise.
• Ownership: You take initiative and follow through until issue is resolved.
• Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.

The base salary for this role is anticipated to be $100,000–$120,000, excluding potential bonuses, additional compensation, and benefits. Actual compensation will depend on various factors including skills, experience, and qualifications.