Food Safety & Quality Assurance Supervisor

S'more about the team

We are looking for a FSQA Supervisor who will take a hands-on approach to owning and continuously improving our inbounding quality control process. Reporting to the FSQA Manager, you will serve as the single point of accountability for all receiving activities during peak inbounding windows, supervising a dedicated team of QC Associates and FSQA Technicians at the dock. You will ensure that 100% of incoming proteins and produce are inspected to standard, cold-chain integrity is strictly protected, and non-conforming product is escalated and rejected before it enters production.

Lettuce share what this role will be responsible for:

• Own end-to-end accountability for the inbounding process during assigned shifts (Monday, Tuesday, Wednesday, Friday, and Saturday), from dock receipt through clearance to designated holding areas.
• Lead and coordinate two inspection teams — one focused on proteins, one on produce — ensuring rapid dock clearance to protect cold-chain thresholds.
• Oversee 100% inspection of all inbound proteins, including destructive testing of vacuum-packed items (e.g., bravette steak), and 100% inspection of all inbound produce across all incoming packaging types.
• Make immediate disposition decisions on non-conforming products; escalate rejections directly to vendors and coordinate returns without delay.
• Monitor and record receiving temperatures; flag and address any cold-chain deviations in real time.
• Serve as the direct liaison with warehouse and procurement teams to coordinate inbounding flow, communicate defects, and drive vendor accountability.
• Assign and monitor inbounding-related food safety programs, including pre-op inspections, GMP monitoring, and temperature logging at receiving.
• Perform trend analysis on inbounding data (defect rates, vendor scorecards, temperature excursions); use results to drive improvements and close gaps.
• Conduct root cause analysis and implement corrective action plans for inbounding non-conformances.
• Manage FSQA-related on-boarding and training for inbounding associates.
• Assist with internal, CFIA and third-party audits and inspections related to receiving and supplier quality.
• Act as primary escalation point and back-up to FSQA Manager in their absence.
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned.

Sound a-peeling? Here's what we're looking for: 

• 3+ years in a food safety or quality assurance role in the food or other regulated industry, with experience in receiving or inbounding operations preferred.
• 1+ years of supervisory experience is considered an asset.
• Post-secondary education in Biological, Chemical or Food Sciences or equivalent experience.
• Understanding of HACCP principles, the Safe Food for Canadians Regulations and GFSI schemes.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Familiar with MS Office, Google Apps and comfortable learning and using new technology.
• Comfortable working in a deadline-driven and fast-paced environment.
• Flexible with working hours for business requirements, including early morning and weekend shifts (Monday, Tuesday, Friday, Saturday schedule).

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness -Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO -Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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