Senior Systems Engineer (Mobile Device Management)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

As the senior systems engineer, you will be responsible for endpoint and patch management in Grab to ensure smooth daily regional operations (Level 2 and 3) and management of tasks/projects for the business. You will need to have a background in mobile device management, patch management, operating system, and application lifecycle management. Additionally, they will need to have scripting skills. Furthermore, they must be able to collaborate excellently and communicate updates and resolutions to customers and other partners effectively.

You will report to the IT System Manager. This role is based onsite at Grab's office in Petaling Jaya, Malaysia.

The Critical Tasks You Will Perform

• Endpoint Management Systems:
  • Responsible for endpoint management via Software as a Service (SaaS) - SaaS based systems like Jamf, Workspace One, Digicert and JumpCloud.
  • Responsible for software evaluation, testing, endpoint deployment and post-deployment support.
  • Responsible for OS patch management and application lifecycle management.
  • Document system configurations, procedures, and troubleshooting steps.
• Automation & Optimisation: Automate tasks to maintain operational efficiency on the platform we manage.
• Team Collaboration:
  • Work with internal stakeholders, vendors, and cross-functional teams to provide technical expertise and support.
  • Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendors for operational support.
  • Stay up-to-date with industry trends and latest technologies.
• Troubleshoot complex technical issues across different managed systems and platforms to ensure minimal downtime and optimal performance.
• Technical Project Execution: Lead the end-to-end implementation of endpoint deployments, ensuring high-quality delivery of clearly-defined outcomes and improving system efficiency.

Qualifications

What Essential Skills You Will Need

• Endpoint Management: At least 6 years of administration and operations experience with Windows, MacOS, Linux, iOS, and Android endpoints, including Windows image deployment.
• MDM Expertise: hands-on experience with Mobile Device Management (MDM) tools like Jamf, Workspace One, Intune, JumpCloud, and Google MDM.
• System Deployment and Management: Experience of Microsoft Endpoint Manager (MECM/Intune) and Windows Autopilot, with skills in OS and application patch management.
• Platform Proficiency: Experience of at least two core platforms (MacOS, Windows, Linux) and familiarity with mobile OS (iOS and Android), along with Mobile Application Management (MAM).
• Security and Compliance: Experience implementing endpoint security configurations based on industry standards, familiarity with PKI concepts, and knowledge of SSO and related protocols.
• Technical Skills: Proficiency in scripting and automation (e.g., Bash, Shell, PowerShell, Python), and experience using AI tools to enhance coding efficiency and documentation quality.
• Operational Excellence: Experience in advanced troubleshooting, change management, incident management, and understanding of Information Technology Infrastructure Library processes and best practices.
• Proficiency in CI/CD tools (Jenkins, GitLab, etc.) would be a good addition.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.