Payment & Insurance Associate

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are an agile team driving the lending business both within and beyond the Grab ecosystem. We make an impact by unlocking financial inclusion for people in Thailand by creating innovative products and solutions. If you are looking to be at the forefront of a FinTech journey, then read on!

Get to Know the Role

You will play a pivotal role in understanding and serving the financial needs of our partners (drivers and merchants) and users by delivering best-in-class payment and insurance products through our digital platform. Working closely with local and regional internal stakeholders, you will bring innovative financial products to market while ensuring full compliance with applicable guidelines and regulatory requirements. Additionally, you will monitor regulatory changes and industry trends to proactively identify impacts on current and future product offerings.

The Critical Tasks You Will Perform

• Drive Commercial Growth: Collaborate with banking and business partners to identify opportunities, utilizing strategic negotiations and compelling commercial proposals to drive mutually beneficial outcomes.
• Optimize Payment Solutions: Analyze payment flows, transaction data, and partner performance metrics to optimize solutions and identify new growth opportunities.
• Manage Insurance Processes: Design and execute end-to-end insurance processes, developing targeted awareness campaigns to improve product adoption rates and market fit.
• Cross-Functional Execution: Coordinate with product, technology, and operations teams to ensure the seamless implementation of new payment and insurance initiatives.
• Performance Reporting: Prepare comprehensive reports and presentations on payment and insurance performance for internal leadership and external stakeholders.
• Enhance User Experience: Gather, analyze, and translate customer feedback into actionable insights to refine our insurance and financial offerings.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business, Finance, Economics, or related fields.
• 1–3 years of working experience in financial products, insurance, or related financial services (preferred).
• Strong analytical skills with comfort working with numbers and interpreting data sets.
• Strong negotiation and stakeholder management skills to build relationships across internal and external partners.
• Excellent problem-solving abilities with a creative approach to overcoming operational challenges.
• Knowledge of payment systems, fintech products, or insurance industry practices (preferred).
• Proficiency with AI tools, Google Suite, and productivity software, including the ability to design clear, compelling presentation slides and visual communications.
• Fluency in written and spoken English and Thai.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.