Solution Manager, People Systems

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and excited about technology at Grab, come join us and help shape the future of technology!

Get to Know the Role

As the Solution Manager II, People Systems, you will be the functional owner for assigned Workday modules and a leader within the People Systems team. You will set the functional vision, roadmap and operating standards while leading a team of Workday specialists across Core HCM, Compensation, Advanced Compensation, Recruiting, Talent, Performance, Learning, Absence, Time Tracking, Security, and Reporting. You will own assigned Workday modules end to end, combining solution delivery and operational support across tickets, enhancements, releases, major projects, and continuous improvement.

You will develop a high-performing team, manage the delivery portfolio and drive clear priorities and outcomes. Working closely with senior People and business stakeholders, Technology teams and external vendors, you will lead complex transformation initiatives, strengthen governance and controls, improve employee experiences and maximise the value of Workday across Grab.

This role will be reporting to the Senior Manager, People Systems and will be based onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

• Lead the Workday functional team, establishing clear priorities, delivery standards and growth plans.
• Lead the Workday functional roadmap and solution design for assigned modules, including cross-module dependencies.
• Manage assigned Workday modules end to end, including BAU support, SLA and backlog management, ticket and incident resolution, enhancements, releases, and major project delivery.
• Translate complex business requirements into scalable Workday configurations, processes, reports and controls.
• Govern the full solution lifecycle, including design, configuration, testing, UAT, release management, deployment, documentation and hypercare.
• Ensure the reliable delivery of critical People processes such as employee lifecycle management, compensation cycles, talent processes, reporting and organisational changes.
• Build trusted partnerships with Technology, Security, Data, Payroll, Finance, People teams and vendors to ensure data integrity, resolve issues, mitigate risks, maintain compliance and deliver secure, connected Workday solutions.
• Identify and lead the adoption of agentic AI opportunities across Workday operations, including workflow automation, requirements analysis, testing and knowledge management, while ensuring appropriate human oversight, data privacy and governance.

Qualifications

What Essential Skills You Will Need

• 10+ years of experience in HRIS, HR technology or People Systems, including 5+ years leading Workday solution delivery teams in a regional or global environment.
• Functional expertise in Workday Core HCM, with broad experience leading solutions across Compensation, Advanced Compensation, Recruiting, Talent, Performance, Learning, Absence, Time Tracking, Security and Reporting.
• Experience leading at least two end-to-end Workday implementations, in addition to major enhancements, upgrades or global rollouts.
• Experience building teams through coaching, mentoring, performance management, capability building and continuous improvement of delivery processes.
• Experience managing budgets, vendor relationships and procurement activities for software tools and professional services, including spend tracking and commercial coordination.
• Knowledge of Workday configuration, business process design, reporting, security, data governance and testing, with the ability to translate complex requirements into scalable solutions.
• Experience managing Workday and People Systems audit activities, including preparing audit evidence, maintaining controls, supporting internal and external audits, and driving remediation of audit findings.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.