Support Manager II, Finance Systems

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

You will lead the application support function for Grab's finance systems landscape. You will manage a team of internal and external support consultants, ensuring effective service delivery, operational stability, continuous improvement and strong stakeholder satisfaction.

You will lead a team of more than 15 consultants and specialists across Malaysia, the Philippines, Indonesia and India. This role requires a leader who combines strong people and stakeholder management with hands-on functional and technical expertise in finance ERP environments. You are passionate about managing, coaching and mentoring a team.

You will act as the senior operational owner for Oracle Fusion Cloud Financials and related finance platforms. You will ensure production stability, lead critical incident resolution, govern Oracle quarterly updates, oversee integration health and support month-end and year-end finance activities.

You will serve as a senior escalation point for critical incidents, support Finance and Procurement leadership, manage vendor performance and align application support with the Finance Systems technology roadmap.

You will report to Solutions Manager II, Finance Systems and be based onsite at our Petaling Jaya office.

Qualifications

What Essential Skills You Will Need

• At least 7 years of experience as a Support Manager in a finance systems or ERP application support environment, with responsibility for service operations, people leadership, vendor management and senior stakeholder engagement.
• Good knowledge of ITSM/ITIL processes for global systems.
• Strong hands-on experience supporting Oracle Fusion Cloud Financials and Procurement, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Procurement and related cross-module processes such as Record-to-Report and Procure-to-Pay.
• Strong technical understanding of Oracle Fusion integrations, including Oracle Integration Cloud, REST and SOAP web services, FBDI, ADFDI, scheduled processes, interface monitoring and error resolution.
• Experience managing Oracle Fusion quarterly updates, patches and release cycles, including impact assessment, regression testing, System Integration Testing, User Acceptance Testing, defect management and production readiness.
• Experience supporting month-end and year-end close, Oracle Support Service Requests, SOX controls, audit requirements and critical production incidents.
• Experience using AI and automation to improve support, such as knowledge management, self-service, ticket classification, automated triage and workflow automation.
• A proven track record of reducing ticket volumes, repeat incidents, handling time or escalations.

Good to have

• Knowledge of ITSM solutions, but FreshService and Jira experiences.
• Experience supporting Oracle Enterprise Performance Management (EPM) Cloud and Smart View.
• Experience leading Oracle Cloud implementation, migration, upgrade or global rollout.
• Experience supporting integrations with treasury, expenses, CRM, banking, tax or procurement platforms.
• Experience designing Oracle ERP self-service, automation, knowledge-management and shift-left support capabilities.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.