Lead Product Manager, GrabMart Fulfilment

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team

The Fulfilment team at Grab builds the products and platforms that help millions of orders move reliably from merchants to customers across Southeast Asia. Within Fulfilment, this tackles the distinct challenges of grocery and retail delivery, including larger baskets, planned delivery windows, longer routes, diverse vehicle capacity, and close coordination between merchants, driver-partners, fleet partners, and customers. The work you do will directly improve the reliability and efficiency of GrabMart, while helping to scale and create better experiences across our ecosystem.

Get to know the Role

As a Lead Product Manager for GrabMart Fulfilment, you will own the product strategy and roadmap for how GrabMart orders are fulfilled reliably, efficiently, and at scale. You will lead ambiguous, cross-functional problem spaces spanning service laddering, fleet utilisation, dispatching, and operational coordination from order readiness through delivery completion. You will work closely with adjacent Product Teams, Engineers, Data Scientists, Operations, Supply Chain, country stakeholders, and external partners to discover opportunities, run pilots, and scale proven capabilities across the region. 

We believe a successful candidate is highly analytical, deeply user-centric, comfortable with moving fast under ambiguity, navigating complex marketplace and logistics trade-offs, and able to influence stakeholders across functions and seniorities. 

This is an individual contributor role based onsite in Grab's Singapore office. Think you have what it takes? We'd love to hear from you.

The Critical Tasks You will Perform

• You will own and define the product vision, strategy, and roadmap for GrabMart Fulfilment, translating long-term ambitions into clear priorities and executable milestones.
• You will improve end-to-end reliability and efficiency across the fulfilment journey, from designing appropriate service SLAs around price and ETA, to driver handover, delivery execution, and recovery when a job does not go as planned.
• You will shape and validate new fulfilment models that can support larger baskets, longer delivery distances, planned delivery windows, and evolving GrabMart customer needs.
• You will influence decision-making and prioritisation by understanding and balancing stakeholder perspectives and needs across various seniorities, helping build minimum-lovable products while making strong data-informed decisions.
• You are able to deeply understand the needs and pain points faced by our users through direct user research and data analysis; translating insights into clear product requirements and specifications.
• You are able to balance customer experience, delivery reliability, driver and fleet-partner experience, operational scalability, and sustainable unit economics when making product decisions.
• You will lead product discovery, experimentation, and pilot execution, define clear success metrics, and use data and user insights to decide what to iterate, scale, or stop.
• You have experience in communicating complex technical concepts and product strategies to a variety of audiences to influence outcomes
• You are able to embrace AI and large language models in your daily work and explore how they can improve product discovery, decision-making, and operational experiences.

Qualifications

What Skills You will Need

• Product Management Experience: At least 8 years of direct product management experience at a technology company, preferably in marketplace products, logistics, or platform products.
• Ownership Mindset: A "dream big, start small" approach, with the ability to break a long-term vision into focused experiments and practical, high-quality releases.
• Problem Solving: An ability to sensemake and solve problems amidst ambiguity in a fast growing space for Grab.
• User-Centricity: Demonstrated ability to deeply understand customer, merchant, driver-partner, fleet-partner, and operations needs, and translate insights into clear product requirements.
• Product Strategy and Execution: Strong experience defining product strategy and roadmaps, leading discovery, shipping products, and measuring impact across the full product lifecycle.
• Technical Acumen: Comfortable engaging in technical discussions involving marketplace systems, optimisation, data signals, integrations, and operational tooling, while explaining concepts clearly to varied audiences.
• Data Analytics: Strong analytical judgement and proficiency in using quantitative and qualitative evidence to diagnose problems, evaluate trade-offs, and guide product decisions.
• Stakeholder Management: Experience influencing diverse regional and country stakeholders, resolving ambiguity, and aligning cross-functional teams without relying on direct authority.
• Systems Thinking: Ability to think in first principles and reason across an end-to-end operational journey, designing scalable products that balance reliability, efficiency, experience, and cost.
• AI Fluency: Practical fluency in adopting AI in product development and product design.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.