Application Support Engineer
Man Group · Sofia, Bulgaria · 2mo ago
About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com
At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here.
* As at 30 June 2026
The Team
This is a unique opportunity to gain challenging and interesting experience in Man’s Enterprise Engineering Support team that covers Man’s business systems and infrastructure including both in house developed and third party systems which includes a wide range of asset classes traded; working closely with Business users across Front, Middle & Back office business teams and Technology teams.
You'll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded, completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.
Proactive monitoring of systems, triage, investigation, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout.
This will include monitoring Critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. You will also provide 24/5 operational and business support of all critical systems.
Our systems operate 24 hours a day from Sunday night to Friday evening. This is a shift-based role, currently operating in 2 different shifts: 10:00am - 7:00pm EEST and 11:00am - 8:00pm EET.
Job Responsibilities
- 1st level application support for business systems with escalation to 2nd level Application Support team and Dev team members.
- Acknowledging, Recording and taking ownership of issues using Zendesk, Slack, ServiceNow or Jira system and following through to successful resolution.
- Focused and well organised, to effectively manage daily issues.
- Liaise with Internal technology teams, end users or third parties as appropriate. Helpful attitude and assist users in finding out who looks after other applications.
- Analysing the risk & impact of various tasks and prioritising them.
- Monitoring business systems; investigating, escalation & resolving alerts.
- Writing SQL scrips to resolve user queries, testing, release management by following change controls across environments.
- Contribute to procedures and policies by keeping them up to date in the knowledge base that are available for use by all members of the team.
- Prepare and distribute daily handover and release notes.
- Work with internal and external auditors
Key Competencies
Essential Skills
- Relevant 1st line / Helpdesk support experience
- Experience with Windows based environment: Windows 11, Windows Servers, Office 365Ability to multitask and remain calm under pressure is essential
- Meticulously accurate approach to data entry and results review is necessary, high attention to details
Desirable
- Database skills: Oracle, MS SQL – script writing abilities would be advantageous.
- Knowledge of Operating Systems: Unix Linux
- Experience with .Net, Python, MSMQ, RegEx, Powershell
- Exposure to applications such as Zendesk, Slack, OpsGenie, Nagios, ELK, Automate, Salerio, SWIFT and MoveIT Applications – some experience in or support of trading, portfolio management, risk, settlements, and reconciliation applications.
- Some business knowledge of financial markets and instruments, with broad asset class – Equities, Derivatives, Options, Credits etc., through previous experience within the financial services sector.
Benefits
- Modern office located in the OfficeX campus with easy access to transport and amenities.
- Hybrid working model
- Competitive compensation package
- 25 days holiday allowance
- Premium Health insurance
- Employee Assistance program
- Referral Bonus
- Additional days off for long service and volunteering
- Multisport card
- Opportunities for professional development including internal tech talks
- Conference attendance, and engagement with the open-source community.
Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.