Mission Control Specialist
Point72 · Bangalore, India · 6mo ago
A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
WHAT YOU’LL DO
- Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.
- Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making.
- Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption.
- Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions.
- Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards.
- Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis.
- Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure.
- Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management.
- Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality.
- Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational maturity, reliability, and auditability.
WHAT’S REQUIRED
- Experience with ITSM platforms (e.g., ServiceNow, Jira) and incident/alerting tools (PagerDuty, FireHydrant, Everbridge).
- Familiarity with Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering concepts.
- Experience working in financial services or other highly regulated, mission-critical environments, including disaster recovery and large-scale failover events.
- Solid understanding of severity classification, escalation protocols, on-call models, and major incident management.
- Proven experience in incident, problem, change, and event management within large-scale enterprise environments.
- Hands-on background in production support and operations, including application and infrastructure support.
- Ability to work in shifts and support a global follow-the-sun operating model.
- Strong leadership, communication, and coordination skills, with the ability to operate calmly under pressure.
- Demonstrated ability to lead cross-functional teams and manage third-party vendors during incidents.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Commitment to high ethical standards and operational integrity
WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Health care benefits
- Maternity, Adoption & related leave policies
- Generous paternity and family care leave policies
- Employee Assistance Program & Mental wellness programs
- Transportation support
- Tuition assistance
ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com.