Merchant Platform Product Manager
Riskified · Lisbon, Portugal · 2mo ago
About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
Our Product Management Team plays a pivotal role in our company, driving success by working collaboratively with Riskified’s engineering, data science, design, growth, marketing, analytics, and operations teams. Alongside solving complex problems using varied and multi-disciplinary skills, we are looking for people who can learn and adjust quickly as the company and our product platform continue to expand. Our philosophy centers around end-to-end ownership, meaning every team member is empowered and accountable. We hold ourselves to high standards, have ambitious goals, and are not afraid of trying new things.
We are looking for an experienced Product Manager to join our Merchant Platform Product team.
You will also partner deeply with Go-to-Market (GTM) and Account Management teams to drive successful product adoption, support revenue growth and ensure our platform meaningfully contributes to merchant retention and expansion. Your work will directly impact customer satisfaction, commercial success and the long-term evolution of our Merchant Platform roadmap.
What You'll Be Doing
- Own and lead the definition, execution, and maintenance of end-to-end product flows across all Riskified’s commercial use cases, ensuring a cohesive and effective merchant experience throughout the lifecycle.
- Drive product strategy and execution for our platform solutions in close collaboration with Engineering, Product Design, Data, and BI teams.
- Translate complex challenges into scalable product solutions that balance merchant usability, system performance, and business impact.
- Partner closely with GTM and Account Management teams to support successful product adoption, enablement, and ongoing usage, ensuring our Merchant Platform supports growth, retention and expansion goals.
- Engage directly with merchants, prospects and internal stakeholders to understand real-world challenges, validate solutions, and continuously refine product capabilities.
- Own backlog prioritization and roadmap execution, ensuring focus on the highest-impact initiatives that address policy abuse and deliver measurable value to merchants.
Qualifications
- 4+ years of product management experience in a technical, data-driven, or platform domain within global SaaS companies, ideally in Fintech, eCommerce, or fraud/risk-related businesses.
- Experience in building orchestration, workflow management and robust rules and decisioning solutions.
- Proven ability to define and deliver complex, end-to-end product flows from ideation through general availability and iteration.
- Strong UX and product sense, with experience building intuitive solutions for complex problem spaces (beyond UI ownership alone).
- Demonstrated success working in highly cross-functional environments with Engineering, Product Design, Data, and commercial teams.
- Experience partnering closely with GTM and Account Management teams to drive adoption, customer value, and business growth.
- Excellent problem-solving, prioritization, and execution skills in fast-paced environments.
- Analytical Skills: Strong ability to interpret and leverage data to drive product decisions, ensuring alignment with business goals and customer needs.
- Strong strategic thinking with an ability to translate data into actionable insights that drive product growth and customer satisfaction.
- Excellent communication and stakeholder management skills, with the ability to clearly articulate complex technical and analytical concepts to diverse audiences, alongside experienced presenting to senior leadership.
- Bachelor’s degree in Computer Science, Industrial Engineering, or a related field.
Life at Riskified
We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking.
We’re looking for bright, driven, and passionate people to grow with us.
Some of our Lisbon Benefits & Perks:
- Hybrid mode of work
- Flexible schedule
- Healthcare benefits
- Fully-stocked kitchens
- Benefits package per month—per your choice, e.g., work-from-home equipment, gym membership, wellbeing activities, and more.
- Wellness program
- Celebrations and activities
- Team events
- Happy hours
- Awesome Riskified gifts and swags
- Volunteer programs
- Personal development
- Global onboarding
- Role-based technical skills training
- Full access to Udemy
We include transparent salary ranges to support fairness, clarity, and informed decision-making early in the process. The base salary range for this position is €57,000- €62,000 gross annually for candidates based in Lisbon. Your actual salary will be determined based on your unique skills, experience, and competencies. If your expectations differ, please let us know - we’re always open to a conversation.
The base salary is one part of the total compensation package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees.
In the News
Built In: How We Built This: A Riskified Technologist Unpacks The Company’s Beacon Technology
Globes: Riskified is among Israel’s fastest growing companies
Yahoo: Riskified Earns "Top Rated" Award Across Four TrustRadius Solution Categories
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.