Presales Solution Consultant - Platform, Data & AI

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As an Advisory Solution Consultant – Platform, Data & AI you will be the technical and solution expert partnering with Solution Sales Executives, focusing on Data solutions while driving also broader ustom Application and AI initiatives. Your mission is to drive innovative business outcomes for enterprise customers by architecting, positioning, and delivering advanced AI and Data solutions on the ServiceNow platform.

You will act as a trusted technical advisor to architects, translating complex architectures into measurable business value, and enabling customers to modernize their data ecosystems while realizing the full potential of AI-enabled workflows on the ServiceNow platform.

Key Responsibilities

• Technical Leadership & Solution Delivery
• Build trusted customer relationships and engage early to support shaping AI, Custom Application and Data strategies.
• Lead consultative discovery sessions with C-suite stakeholders to understand business challenges, define requirements, and co-create solution visions that align ServiceNow’s (Agentic) Platform, Data & AI capabilities with customers’ transformation goals.
• Design innovative, state-of-the-art solution experiences that address specific business challenges and deliver them through impactful storytelling.
• Serve as the technical subject matter expert throughout the sales process, qualifying opportunities, responding to RFPs and RFIs, and providing architectural guidance to ensure solutions are feasible, scalable, and positioned for successful adoption and expansion post-sale.
• Provide thought leadership that showcases ServiceNow innovations, inspiring not only the ServiceNow community but also sales and solution consultant teams.
• Collaborate with broader Solution Consulting teams to build and present reusable yet easily tailored demonstrations, hands-on proof-of-concepts, and “art of the possible” workshops that clearly communicate technical value and business impact, driving customer validation and buy-in.
• Actively drive and support regional knowledge and best-practices sharing and enablement activities for colleagues, customers and partners.
• Present at executive briefings, industry events, and partner forums to share ServiceNow’s vision on data, analytics, and AI-driven enterprise transformation.
  Lead executive briefings on AI operating models, governance, ROI, and risk (responsible AI, privacy, IP protection).
• Provide essential customer-based product feedback to Product Management for continuous improvement.
• Integrate AI/ML, business intelligence, and analytics strategies into customer solutions, ensuring alignment with business transformation goals.
• Ensure customer advocacy, renewal, and upsell by overseeing adoption and value realization.
• Build industry-specific playbooks linking AI use cases to functional outcomes (IT, customer operations, employee experience, security).

Qualifications

To be successful in this role you have: 

• 5+ years in presales solution consulting, technical architecture, or solution delivery in any of AI, Data, Analytics, or cloud platforms. 

• Strong business acumen and communication skills to translate technical capabilities into clear business outcomes and value realization. 

• Some hands-on experience with GenAI, LLMs, Knowledge Graphs, and Vector Databases. Strong understanding of data fabric architectures, data integration strategies, and the modernization of legacy data ecosystems to support an AI-first strategy is a benefit. 

• Skilled in architectural and value-based discussions on advanced analytics and/or AI, preferably with proficiency in data-driven Agentic AI business solutions. 

• Proven ability to engage, influence, and build trust with C-level and senior stakeholders, especially Chief Data Officers, CIOs, Chief AI Officers, and Enterprise Architects. 

• Knowledge of business process automation, and API management. 

• Experience integrating AI into business processes, decision-making, and workflow automation. 

• ServiceNow Know-how is a plus 

• Fluency in German and English essential

• Willingness to travel regionally (up to 40–50%) to engage with customers, partners, and internal teams.  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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