Staff Solution Designer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking a highly motivated Staff Solution Designer  to join our Finance Product organization. This role serves as a critical bridge between business stakeholders and technical delivery teams, partnering across Finance, Accounting, Workforce Planning, and Technology to design and deliver scalable planning and forecasting solutions.

The ideal candidate combines strong finance domain expertise, exceptional analytical and communication skills, and experience translating complex business requirements into actionable solution designs. You will play a key role in supporting Strategic Finance initiatives including workforce planning, forecasting, financial modeling, process optimization, and enterprise planning transformations across platforms such as Anaplan and Pigment.

What You Get To Do

Solution Design & Business Partnership

• Partner with Strategic Finance stakeholders to understand business objectives, pain points, and future-state needs.
• Lead discovery sessions, workshops, and requirements gathering efforts.
• Translate business requirements into detailed functional requirements, user stories, process flows, and solution designs.
• Perform impact assessments, gap analyses, and feasibility evaluations across complex finance processes.
• Ensure proposed solutions align with organizational goals, user experience needs, and enterprise architecture standards.

Program & Project Delivery

• Support end-to-end delivery of finance technology initiatives from concept through deployment.
• Collaborate with Solution Architects, Model Builders, Data Engineering, Change Management, and business stakeholders throughout execution.
• Define scope, prioritize enhancements, and support roadmap planning activities.
• Facilitate UAT planning, testing, business signoff, and production readiness activities.
• Drive issue resolution and support continuous improvement efforts following deployment.

Finance Process Transformation

• Design scalable planning, forecasting, workforce planning, and reporting processes.
• Identify opportunities to streamline workflows, improve user experience, and increase automation.
• Balance immediate business needs with long-term platform strategy and maintainability.
• Drive adoption of best practices across planning processes, solution design, and governance.

Stakeholder Leadership

• Build strong partnerships across Finance, Accounting, HR, Enterprise Technology, and Data organizations.
• Communicate effectively with audiences ranging from end users to executive leadership.
• Facilitate cross-functional discussions to align priorities, manage dependencies, and drive decisions.
• Influence outcomes through data-driven recommendations and thoughtful solution design.

Qualifications

To Be Successful In This Role You Have:

Required Qualifications

• 8+ years of experience in Finance Systems, Financial Planning & Analysis (FP&A), Enterprise Applications, Product Delivery, or Solution Design.
• Experience supporting planning, forecasting, workforce planning, accounting, or enterprise finance processes.
• Strong ability to translate business requirements into detailed functional specifications and user stories.
• Experience working with cross-functional teams in an Agile delivery environment.
• Excellent analytical, problem-solving, and critical thinking capabilities.
• Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with Anaplan, Pigment, or other enterprise planning platforms.
• Knowledge of workforce planning, forecasting, financial modeling, and management reporting processes.
• Experience supporting large-scale finance transformations or enterprise planning initiatives.
• Familiarity with integrations, data flows, and enterprise system architecture concepts.
• CPA, MBA, Finance, Accounting, Economics, MIS, or related background preferred.

For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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