Staff Technical Program Manager (Software Deployments)
Zscaler · San Jose, United States · 1mo ago
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Staff Technical Program Manager (Software Deployments) to join our team. This is a hybrid (minimum 3 days in office, San Jose, CA) role, reporting to the Senior Manager, Technical Program Management in the Technical Program Management Team. The TPM will partner directly with Engineering and be responsible for establishing a clear intake and commitment process, leading execution and delivery reviews to ensure programs stay on track, and driving release readiness criteria to meet Zscaler’s quality bar.
What You’ll Do (Role Expectations)
- Drive End-to-End Program Delivery: Own planning across multiple concurrent initiatives managing independent Scrum teams and aligning scope, owners, timelines, and success metrics across three engineering orgs
- Build and Own the Central Intake Process: Design and operate a centralized intake function, partnering with stakeholders to triage requests, assign effort levels, and translate demand into rolling roadmaps and execution plans
- Lead Execution Reviews: Run weekly program reviews tracking active initiatives, production incidents, service health, and OKRs — maintaining an integrated status view that surfaces risks and dependency conflicts before they become blockers
- Orchestrate Cross-Functional Delivery: Coordinate release planning and production readiness across capacity expansions, provisioning, and new service onboarding — keeping infrastructure, SWE, and product stakeholders aligned on commitments and change control
- Elevate Process Maturity: Replace manual tracking with JIRA-based structures, establish SDLC standards, and drive delivery predictability across both repeatable operations and highly ambiguous ad-hoc programs
Who You Are (Success Profile)
- You act like an owner with a deep passion for the mission, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who builds team success through candor, clear communication, and ongoing respectful feedback.
- You are customer-obsessed, anchoring decisions in solving real-world problems and championing internal and external user needs from start to finish.
- You champion simplicity by distilling complex technical concepts into clear, actionable plans and precise communication.
- You think at scale, connecting daily execution to global business goals while building processes designed for long-term growth.
What We’re Looking For (Minimum Qualifications)
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 8+ years of experience in Engineering/Technical Program Management
- Proven bias for action, with a track record of taking smart risks and driving continuous, incremental progress.
- Demonstrated success in stakeholder management, with the ability to communicate effectively across both technical and executive levels of the organization.
- Proficiency in JIRA, including JIRA dashboards, JIRA Structure, and advanced tracking methodologies
- Undergraduate degree in Engineering, Computer Science, Business, or a related domain
What Will Make You Stand Out (Preferred Qualifications)
- Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Background in software program management and systems engineering, with hands-on experience managing end-to-end SDLC, production software deployments, and operational process improvements.
- Prior hands-on engineering experience in low-level networking (protocols, network configuration, routing, etc.) and software fundamentals.
- Deep understanding of the networking industry with the technical depth to identify software/architectural risks and translate complex system challenges into actionable plans.
#LI-KM9 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
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