Solutions Consultant, Payload
Figma · San Francisco, United States +1 · 2mo ago
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Payload accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Payload’s value within Figma. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
- Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
- Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers
- Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise requirements, in order to help customers adopt the platform securely and at scale
- Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
- Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
- Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution
- Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy
We'd love to hear from you if you have:
- 4+ years in Sales Engineering or Solutions Consulting within a SaaS environment
- Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making
- Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences
- Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles
- Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives
While not required, it’s an added plus if you also have:
- Experience using or working with Payload, or other CMS/DXP experience
- You embody our values and can thrive in a constantly evolving and growing environment
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.