Senior Business Consultant - Content & Commerce

Position Summary

This is an exciting opportunity to be part of a growing team that provides consulting services for Adobe Experience Manager (AEM) products and solutions, including Edge Delivery Services (EDS) and Adobe Commerce as a Cloud Service (ACCS). AEM helps customers organize and manage the delivery of creative assets and other content across digital marketing channels, including web, mobile, email, social media, and video. The AEM consulting team is responsible for providing expert skills in the implementation of the Adobe AEM solution offering as well as integrating complementary Adobe enterprise solutions and interfacing with clients' existing IT infrastructure.

Adobe Consulting engagements involve full life-cycle project delivery, in-depth product and technical consulting, and mentoring and knowledge transfer to customers — as well as helping customers change the organization around the technology so they fully realize the value of their investment. We are looking for experienced and dedicated Digital Marketing Business Consultants to join the Adobe Consulting Delivery team. These key Business Consultants will work with our multi-functional solution teams to deliver incremental high-quality solutions and drive lasting business adoption. The ideal candidate will bring confirmed experience in delivering AEM solutions helping to lead large and sophisticated multi-technology agile projects, while possessing the skills to interact, and work with a broad range of personalities and functions, including the client, business owners, engineers, project operations, quality assurance, project managers and product management.

Responsibilities:

● Deliver high-quality consulting services to our growing client base, functioning as a lead
Product Owner for our enterprise projects and lead ambassador in client relationships.
● Deliver services with deep understanding of the AEM, EDS, and ACCS platforms and best
implementation practices, leading with deep expertise in the Content and Web
Experience domain.
● Partner with the pre-sales team on SOW review and sales-to-delivery handoff to ensure
scope, requirements, and dependencies are well defined before kickoff.
● Facilitate business value and organizational readiness workshops to define objectives,
KPIs, and adoption plans, and guide customers in shaping the operating model and
governance needed to sustain the platform.
● Keep business and technical stakeholders aligned throughout delivery, surfacing and
resolving adoption risks early so customers are ready to adopt and sustain what's being
delivered.
● Effectively analyze complex project issues, identify gaps and the possible solution
options, and facilitate the presentation and review of the options along with our
recommended solution with the client.
● Mentor and guide others on the team, and lead in identifying, capturing, and
distributing knowledge and standard methodologies with clients, partners, and
colleagues.
● Own key readiness and outcome checkpoints throughout the engagement, and help
ensure training and governance are in place before go-live so customers can maintain
and build on the solution after Adobe's engagement ends.

Requirements:
● 5-10 years' experience in the Web and/or ECMS technologies.
● 3+ years of direct client consulting experience.
● Previous experience as a Product Owner, Product Manager or Business Analyst and as a
Scrum Master or Project Manager.
● Understanding or experience in using productized APIs, SaaS, SOA, Cloud Services, and
Content Management Systems.
● Experience with Agile Scrum process along with Backlog Management and Wiki systems
such as Jira and Confluence.
● Experience with enterprise software implementation.
● Experience reviewing and elaborating business and technical requirements.
● Experience with developing requirements for interfaces, integrations, and production
data migrations.
● Experience facilitating workshops and translating business objectives into measurable
KPIs and adoption or governance plans a plus.
● Understanding or experience in organizational change management or operating-model
design alongside a technology implementation a plus.
● Experience leading delivery governance across business, product, technology, and client
stakeholders, aligning requirements, priorities, dependencies, and risks a plus.
● Experience managing readiness, decision points, adoption, and governance activities
throughout the implementation lifecycle a plus.
● Understanding or experience in user experience design and UI development a plus.
● Strong problem-solving skills.
● Superb communication skills.
● Ability to optimally collaborate in a multi-functional team environment.
● Development or product testing experience a plus.
● AEM Business Practitioners certification a plus.
● Bachelor's degree, or equivalent years of experience.
● Position may require up to 15% travel.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $134,400 - $245,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $169,400 - $245,300
In New York, the pay range for this position is $169,400 - $245,300
In Washington, the pay range for this position is $156,000 - $225,900


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.