Solution Architect - Presales

Job Description
Operate in a fast-paced environment where you will be responsible for driving multiple customer
opportunities in parallel and Prepare compelling proposals with technical solutions design,
engagement & execution approach, timelines , estimates. Lead deep discovery sessions with clients
to understand their key business needs, implementation use cases and technical requirements.
Communicate confidently and pro-actively with customers and internal stakeholders throughout the
pre-sales cycle.
This role bridges business strategy and technical implementation, ensuring scalable, secure, and
high-performing marketing orchestration solutions that drive personalization, engagement, and
measurable business outcomes.
Excellent customer-facing skills with experience presenting to and achieving consensus from senior
executives (managers, directors, VPs, CMOs, and CXOs) .
Technology focus : Campaign solutions - Adobe Campaign standard / classic v7, v8 & Adobe
Journey Optimizer (AJO). Should have experience in selling campaign implementations,
replatforming and campaign operations.
Architecture & Design :
• Design end-to-end campaign and journey orchestration solutions across email, SMS, push,
web, in-app, paid media, and offline channels.
• Architect scalable data models, segmentation frameworks, and personalization strategies.
• Define real-time and batch data ingestion patterns (CDP, CRM, ERP, data lake, streaming).
• Ensure proper data governance, privacy compliance (GDPR, CCPA), and consent handling.
• Ensure solution scalability for high volumes.
Platform expertise :
• Configure journeys, workflows, triggers, event-based campaigns, and decisioning logic.
• Architect integrations with:
o CRM systems (Salesforce, Microsoft Dynamics, etc.)
o CDPs (AEP, Tealium, Segment, etc.)
o Data warehouses/lakes
o APIs and streaming systems
• Offer Decisioning, Identity Service management, XDM Understanding
• Real time event configuration
Deliverability & Channel Governance
• Define email and mobile channel best practices.email , sms , push , social
• Ensure sender reputation management and deliverability optimization.
• Architect suppression logic, frequency caps, and contact policies.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

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