Senior Director, Product Management- Customer Contactability

Senior Director, Product Management- Customer Contactability

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

The Customer Identity and Core team (CIC) is part of Capital One’s Enterprise Product and Experience organization. The CIC team is responsible for managing the enterprise system of record for over 100 million customers, including consumers, businesses and devices, enabling access to the company’s customer experiences, providing customer and business intelligence, and protecting critical customer account information at the highest level of security.

The products built by our team are foundational for creating seamless customer experiences, keeping customer financial well-being safe and secure, and unlocking business growth by providing a full picture of each unique human Capital One serves. We are building a platform to connect all human, business and device data in real time to support the entire customer journey for Capital One. We play a critical role in developing improved marketing experiences, intelligent underwriting insights, and smooth mobile experiences that are tailored to the individual needs of our diverse and growing customer base. 

CIC is a fast growing team responsible for capabilities that enable key business outcomes to help protect our customers and position the company to deliver game-changing opportunities for acquiring new customers and to deepen connections with existing customers.

About the Role
As Senior Director of Product for Customer Contactability, you will serve as the strategic architect of the enterprise-wide platform governing customer email, phone, and address data touch points. In this high-visibility role, you will define the product vision, roadmap, and governance model to deliver scalable, self-service contactability capabilities across all lines of business. You will lead and mentor a high-performing team of product managers while partnering closely with executive leadership to drive human-centered, risk-mitigated outcomes. This position offers significant opportunity for career advancement while shaping a product culture built on accountability, innovation, and top-tier talent retention.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's degree in any field and at least 7 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $245,100 - $279,800 for Sr. Dir, Product ManagementMcLean, VA: $269,600 - $307,700 for Sr. Dir, Product ManagementNew York, NY: $294,100 - $335,700 for Sr. Dir, Product ManagementRichmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).