Principal Associate - Business Learning Consultant

Principal Associate - Business Learning Consultant

Capital One’s Enterprise Learning & Development team is seeking a Business Learning Consultant to drive impactful and innovative solutions for our Job Family Learning team. In this role, you'll partner with the business to translate intent into effective learning products using a customer-focused, iterative approach, and independently solve problems. 

The Enterprise Learning & Development team is at the forefront of advancing Capital One’s talent across the company.  The Business Learning Consultant plays a critical role in elevating our talent through the creation and execution of learning strategies that help our associates be great.

We are looking for someone who can consult with key partners to identify learning needs and solutions for a technical audience. This person will deliver data driven solutions through cross-functional collaboration to meet business and learner needs across more technical audiences.  They are an expert in learning sciences, a learner advocate, and an active team player.  

If you are energized by creative problem solving, creating transformational learning solutions, thrive in collaborative environments through strong stakeholder relationships, and can manage through complexity and change to deliver business impact - this role is for you.

The ideal candidate is:

• A strategic learning partner: Stays current with emerging trends in both talent development and technology spaces; thinks holistically; solves problems systemically; balances long-term learning vision with operational excellence and delivery rigor; brings structure to ambiguity and manages multiple priorities effectively.

• A business consultant who expertly balances the needs of the business with talent development outcomes to deliver scalable and valuable learning solutions.

• An autonomous learning expert who independently owns and expertly manages the entire learning lifecycle—from identifying needs and designing solutions to ensuring successful delivery and thorough evaluation—all while thinking in an integrated way to align perfectly with business goals and learner needs.

• A highly collaborative and consensus-minded partner who works cross-functionally to define learning problem statements, distill insights into actionable recommendations, and manage expectations across teams.

• Adept at championing an MVP-first strategy for learning solutions, enabling rapid concept testing, efficient user feedback collection, and continuous iteration to ensure maximum effectiveness and relevance.

• A discovery-driven problem solver who runs continuous analyses to understand gaps, successfully navigating complex problems and matrixed stakeholder relationships. 

• Able to juggle multiple complex learning initiatives with minimal oversight, leveraging a product mindset to deliver high-quality results on time without compromising the learner experience.

• Data-driven and focused on impact, using feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes.

• A proactive team player who actively shares best practices, identifies efficiencies, and fully participates in team ceremonies.

Here is what you need to be successful:

• Experience educating, onboarding, or supporting more technical roles such as product, tech or other technical talent or at a tech-forward organization

• High level of initiative, ownership, and a customer-centric mindset

• Strong written and verbal communication skills, with ability to influence partners

• Ability to autonomously lead design and delivery of peer learning programs and iterate based on leader and learner feedback and impact data

• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment

• Collaborative approach with key partners to collectively define destination state and go after learning strategies

• Desire to partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact

• Ability to work with minimal oversight, delivering high-quality results on-time without compromising quality

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 2 years of experience in learning or performance consulting

• At least 1 year of experience in project management

Preferred Qualifications

• 3+ years of experience in learning and development

• 2+ years of experience in project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Learning ConsultantRichmond, VA: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).