Salesforce Business Analyst
Guidehouse · Chennai, India · 3mo ago
Job Family:
SAAS/PAAS/Cloud Application Development (India)
Travel Required:
Clearance Required:
Engage customer stakeholders to understand desired business outcomes and define success criteria
Articulate to customer stakeholders the value of recommended solutions and approach
Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Synthesize requirements to create clear and comprehensive user stories and solution design documentation
Perform fit-gap analysis between Salesforce functionality and client requirements
Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
Develop innovative industry accelerators and contribute to thought leadership white paper development
Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner
Develop a training curriculum and deliver training sessions to the solution’s end users
Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations
What You Will Need:
BA/BS degree
A Minimum of FIVE (5) years of work experience in information technology systems development
Minimum of ONE (1) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds)
US Citizenship is contractually required for this role
Experience with AI tools
Selected candidate must be able to work in a hybrid environment
Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
Experience building applications with the low-code features of Salesforce Lightning Experience
Experience with dynamic forms, advanced formulas, and validation rules
Experience with business process definition, process mapping, and reengineering
Experience writing Epics and user stories to capture Salesforce requirements
Experience with data migrations to and from Salesforce
Understanding of the key levers for B2B, B2C, hybrid business models
Excellent written and oral communication skills
Great teamwork and collaboration skills
Experience with Agile or Hybrid-Agile methodology
What Would Be Nice To Have:
Experience in “Big 4” or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired
Experience with public sector clients preferred
Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
Degree in Business, Computer Science, or Engineering
MBA preferred
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.