Vice President Product Manager: Client Platform Multi-Factor Authentication

Purchase, NY/ 1 New York Plaza

Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services to clients worldwide. Digital Client Experience & Platforms is building secure, scalable, and intuitive client-facing capabilities that help protect clients, enable digital adoption, and support trusted engagement across web and mobile channels.

We are seeking a Vice President, Product Manager to own the end-to-end product strategy and roadmap for client platform Multi-Factor Authentication (MFA). This leader will serve as a builder-operator for a critical identity and security platform, delivering secure-by-design authentication capabilities that protect clients while preserving a seamless digital experience. The role requires strong product judgment, execution discipline, and the ability to align engineering, cybersecurity, fraud, risk, legal, compliance, design, operations, and channel stakeholders around a measurable roadmap.

Key Responsibilities

Product Strategy & Platform Ownership

• Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web, mobile, and shared client platform capabilities.
• Define reusable authentication capabilities, adoption patterns, and integration standards that can scale across multiple client journeys and channel teams.
• Translate security, fraud, regulatory, and client experience objectives into clear product outcomes, prioritized features, and measurable success criteria.
• Develop the target-state roadmap for enrollment, step-up authentication, trusted devices, device binding, recovery, factor management, and channel migration.

Delivery, Execution & Operating Discipline

• Lead cross-functional delivery with engineering, architecture, cybersecurity, fraud, operations, design, and channel product teams from discovery through production launch.
• Convert product strategy into epics, features, user stories, acceptance criteria, release plans, and launch readiness artifacts.
• Manage dependencies across identity, session management, device intelligence, fraud decisioning, client servicing, contact center tooling, and digital channels.
• Drive disciplined product rituals including prioritization, backlog grooming, stakeholder reviews, delivery governance, testing, release readiness, and post-launch validation.

Risk, Controls, Privacy & Governance

• Partner with Technology, Cybersecurity, Fraud Operations, Chief Data Office/Risk, Legal, Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations.
• Own product documentation and governance artifacts, including risk assessments, control mappings, audit evidence, exception handling, change approvals, and operational readiness materials.
• Embed privacy, consent, data minimization, resiliency, and auditability considerations into product design and delivery decisions.

Client Experience, Adoption & Operational Excellence

• Optimize MFA experiences to reduce friction while maintaining strong protection, including prompt frequency, factor choice, enrollment completion, recovery flows, accessibility, and servicing escalation paths.
• Partner with UX research, design, analytics, and servicing teams to validate journeys, identify drop-off drivers, and improve client and advisor outcomes.
• Define production health expectations, including observability, incident readiness, defect prioritization, operational playbooks, and post-launch performance reviews.
• Coordinate rollout, communications, training, and change management with digital channels, field/service organizations, and support teams.

Metrics & Continuous Improvement

• Define and track product, risk, and operational KPIs including MFA enrollment rate, challenge success rate, authentication latency, factor adoption, step-up frequency, fraud loss reduction, account takeover indicators, recovery completion, contact drivers, and defect trends.
• Use data, client feedback, incident learnings, and control findings to continuously improve the roadmap and quantify risk reduction, resiliency, and experience gains.

Required Qualifications

• 5-7 years of product management experience, including ownership of platform capabilities used by multiple applications, channels, or teams.
• Demonstrated experience delivering authentication, identity, security, fraud, risk, or client protection products in a regulated environment; financial services experience strongly preferred.
• Strong understanding of MFA methods and tradeoffs, including push, OTP, authenticator apps, device binding, trusted devices, account recovery, biometric-enabled flows, FIDO2/WebAuthn, and risk-based or adaptive authentication.
• Proven ability to influence and execute across engineering, architecture, cybersecurity, fraud, risk, compliance, legal, design, analytics, operations, and senior business stakeholders.
• Experience defining product metrics, analyzing performance data, and using evidence to prioritize roadmap investments and operational improvements.
• Excellent written, verbal, and executive communication skills, with comfort presenting roadmap decisions, delivery progress, risks, tradeoffs, and funding needs to senior stakeholders.

Preferred Qualifications

• Experience with identity standards and protocols such as OAuth/OIDC and SAML, and familiarity with modern web and mobile authentication patterns.
• Experience with device intelligence, fraud decisioning, risk scoring, account takeover prevention, or AI-enabled risk signal integration.
• Experience improving account recovery, identity proofing, client support tooling, and operational workflows for identity-related issues.
• Familiarity with Jira, Confluence, agile delivery practices, governance forums, and product financials or investment planning.

Core Competencies

• Platform-first product strategy and roadmap ownership
• Security-by-design mindset balanced with client experience outcomes
• Structured execution, delivery governance, and operational discipline
• Risk, controls, privacy, and compliance fluency
• Data-driven decision-making, measurement, and continuous improvement
• Executive communication, stakeholder influence, and cross-functional leadership

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.