AI Operations Lead, Localization

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Globalization team is a central driver for our company's international expansion, using a technology-first approach to ensure our products and services are accessible and culturally relevant for customers across the globe. We serve as the Center of Excellence, partnering with product and engineering teams from initial concept to launch. We are dedicated to building a scalable, resilient globalization infrastructure — and we have fun doing it, working across cultures and disciplines every day.

About the Role

As a Localization Specialist focused on AI Ops, you optimize global expansion by deploying large and small language models to automate the localization lifecycle. You will focus on scaling international releases through AI-driven quality checks and linguistic model refinement. This role exists to reduce manual translation review work and speed up how quickly Workday can bring products to new markets and languages.

You will:

• Deploy AI model workflows to automate content transformation and adaptation using tools such as Modelfront and Intento.

• Design and refine prompts for high-accuracy machine translation and cultural nuance.

• Integrate AI-led localization checks into existing engineering pipelines and streamline workflows using orchestration tools or Phrase.

• Use AI-based testing tools to validate consistency in the user interface and automate linguistic quality evaluation, reducing reliance on manual review.

• Collaborate with stakeholders across Engineering, Product, Machine Learning, Legal, and Responsible AI teams to improve usability, trust, and adoption of AI systems globally.

• Support educational initiatives and team upskilling to build AI fluency and operational excellence across the globalization team.

About You

Basic Qualifications

• 8+ years of related work experience in localization or translation operations, including 2+ years working directly with AI or automation tools in that context.

• 2+ years of hands-on experience applying large language models or small language models to text processing or translation workflows.

• Degree in Computer Science or related field.

Other Qualifications:

• Translation Management: Experience managing translation workflows and platforms such as Modelfront, Intento, or Phrase.

• Cultural Empathy: A track record of adapting content thoughtfully for different cultural and regional audiences.

• Process Optimization: Experience identifying and automating manual steps in a linguistic or content workflow, such as building AI-based quality checks.

• Cross-Team Collaboration: Comfortable partnering with engineering, product, and legal teams to align AI-driven localization work with broader goals.

• Project Delivery: Ability to manage multiple release timelines and localization deliverables at once.

• Experience with Python or JavaScript for scripting automated workflows is a plus.

• Experience connecting AI workflows to Translation Management Systems and Jira is a plus.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $132,700 USD - $199,100 USDAdditional US Location(s) Base Pay Range: $112,100 USD - $199,100 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.

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