Lead Systems Operations Engineer - BigFix

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer with deep expertise in HCL BigFix to engineer, maintain, and optimize enterprise-scale automation solutions. The successful candidate will develop and support BigFix content, including relevance, ActionScript, Fixlets, tasks, baselines, analyses, dashboards, and reporting capabilities.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

• Engineer, maintain, and enhance enterprise automation solutions using HCL BigFix.
• Develop and support BigFix relevance, actionscript, fixlets, tasks, baselines, analyses, dashboards, and reporting content.
• Support enterprise patching processes across Windows, Linux, and Unix server platforms.
• Lead Support of BigFix integrations with enterprise platforms such as:
  • Qualys
  • ServiceNow
  • Patch tracking and compliance systems
  • Vulnerability management tools
  • Internal reporting and automation platforms
    

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of hands-on BigFix experience in an enterprise environment.

Desired Qualifications:

• Strong experience with BigFix relevance language, actionscript, custom fixlet creation, support, and troubleshooting.
• Experience using BigFix for:
  • Enterprise patch deployment
  • Patch compliance reporting
  • Vulnerability remediation tracking
  • Server lifecycle automation
• Hands-on experience with one or more of the following BigFix components:
  • BigFix Inventory
  • BigFix Patch
  • BigFix Compliance
  • BigFix Lifecycle
• Experience supporting patching and automation across both:
  • Microsoft Windows Server
  • Unix/Linux server platforms
• Ability to engineer complex automation solutions across multiple enterprise tools and teams.
• Strong understanding of vulnerability management, patch governance, and enterprise remediation processes.
• Experience coordinating work across infrastructure, security, application, middleware, and operations teams.
• Strong communication skills with the ability to present technical concepts, project updates, and risks to leadership.
• Experience using AI tools or AI-assisted automation concepts to improve engineering, reporting, or operational workflows.

Job Expectations:

• Lead Development and Support Effort for the MPAC Tools team
• Ensure application uptime meets SLA
• Provide SME support to Business partners and Vendor
• Meet all Goals set by Manager and FHO Leadership

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.