Sales Delivery Lead - Manager (Ad Sales)

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Digital Inside Sales within Accenture Operations is focused on advertising products using outsourced tele sales operations. In partnership with marketing, we drive business growth through inbound and outbound calls. As the DIS Operations Lead, you will lead overall Operations delivery where Seller will provide the client services to the pre-existing customers, on their currently running Ad products and ad campaigns, by providing strategic advertising, advisory and backend support as after sales service.

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Key Responsibilities:

Sales Management:

• Proven success in selling Digital services and technologies, consistently driving business growth and achieving measurable results.

• Building and executing a sales plan to meet and exceed the targets.

• Collaborate with marketing and product teams to align sales efforts with business objectives.

• Lead, mentor, and motivate the inside sales team to achieve and exceed sales goals.

• Develop and implement sales strategies, processes, and best practices to improve efficiency and effectiveness.

• Foster a collaborative and inclusive team environment that encourages open communication and professional growth.

Business Operator:

• Determine operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/ benefit analyses.

• Leading high-performing teams while orchestrating complex, cross-channel digital strategies for market-leading brands.

• Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization.

• Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing & completing action plans; driving process improvement initiatives & quality assurance programs.

• Accomplishes human resource objectives by recruiting, selecting, orienting, sales training, assigning, coaching, counseling and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Liaise with clients and deliver client asks.

• Coaching and mentoring supervisors/ Managers to enable them to effectively manage their teams.

• Conduct weekly/monthly/quarterly reviews with Sales supervisors.

Policy Adherence:

• Collaborate with relevant stakeholders to ideate. Drive the right team culture & ensure process compliance.

Performance Reporting and Analysis:

• Generate regular reports on metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve DIS review processes and identify areas for enhancement.

Risk Management:

• Identify potential risks and proactively implement measures to mitigate these risks.

• Stay informed about industry best practices and evolving challenges.

Cross-functional Collaboration:

• Collaborate with other teams to align review practices with broader company objectives.

The following skills are required to perform this role

• Strong coping, emotional resilience, and stress-management skills.

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.

• Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and Stakeholders.

• Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders. Excellent negotiation, influence, mediation, and conflict management skills.

• Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism.

• Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments.

• Relationship building- Skill in building and maintaining strong professional relationships with clients, customers, vendors, and other external partners.

• Time management- Effective time and task management abilities to prioritize workloads, meet deadlines, and maintain a high level of productivity.

• Financial acumen- Understanding of financial principles, budgeting, forecasting, and cost management relevant to the specific role.

• Creativity and innovation- Ability to think creatively, generate new ideas, and innovate solutions to improve processes or drive business growth.

• People Management- Collaborative attitude to work effectively with team, colleagues, superiors, and subordinates fostering a positive and productive team culture. Display a high level of Emotional Intelligence and ability to empathize with and understand emotions.

• Strong outbound sales experience within large-scale BPO operations. Should have minimum 6 years supervisory/management experience or progressive experience up to and including leadership, coaching and/ or supervisory roles.

• Advanced understanding of digital marketing concepts and trends.

• Experience in managing corporate sales.

• Successful track record in supporting recruitment and talent acquisition.

• Experience in BPO environment.