Senior ServiceNow Business Process Consultant
Accenture · Budapest, Hungary · 2mo ago
Company Overview:
Accenture is a leading global professional services company and a recognized Global Elite Partner of. ServiceNow with over 5500 professionals and over 17000 ServiceNow certifications. Our market position and partnership with ServiceNow enables us to be at the forefront of innovation in ServiceNow development and implementation. We help organizations worldwide streamline services across their enterprises, enhancing speed, agility, and efficiency at scale.
About the Role
We are looking for a Business Process Consultant (BPC) with strong expertise in ServiceNow and a solid understanding of business process management in an agile delivery environment. As a BPC, you bridge the gap between business needs and technical implementation, helping clients optimize and advise on ServiceNow platform usage, improve processes, and deliver value through innovative solutions.
You will work closely with product owners, business stakeholders, developers, and project managers across all the modules available.
Key Responsibilities
Act as the link between business stakeholders and technical teams, translating business requirements into clear ServiceNow solutions.
Support clients in process analysis, optimization, and documentation in alignment with ServiceNow best practices
Conduct workshops, interviews, and requirement-gathering sessions with business users.
Assist in building user stories, acceptance criteria, and process flows within Agile / SAFe delivery.
Provide functional expertise across ServiceNow modules depending on project needs.
Participate in testing, UAT support, and training sessions to ensure adoption and user enablement.
Requirements:
4+ years of experience as a Business Analyst, Process Consultant, or Functional Consultant in ServiceNow projects.
Strong knowledge of IT Service Management (ITSM) processes; exposure to other modules like HR or SPM is a plus.
Experience working in Agile / SAFe environments.
Ability to create process documentation, workflows, and requirement specifications.
Strong communication and facilitation skills for client-facing workshops.
Analytical thinking and problem-solving skills.
Experience with ServiceNow platform at functional/consulting level (configuration knowledge is a plus).
Ability to quickly understand the clients’ industry
Fluent in English; German is an advantage.
Advantages:
ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist).
ITIL 4 Foundation or similar certification.
Experience in change management, training, or adoption support.
Previous consulting experience in an international environment.
What We Offer:
Competitive compensation package including cafeteria budget, private health care, family-oriented benefits, AYCM sport pass, and company shares at a discount price.
Extensive home office opportunity and a nice office to meet with your team members.
Wide range of leading-edge trainings, company-sponsored ServiceNow certificates and a variety of language courses
Employee assistance program: Psychologist support, legal or financial advice.
Why Join Us:
Our company offers a unique opportunity for ServiceNow professionals to develop professionally and advance their careers. Through our strong partnership with ServiceNow, including our own CTA and ArchX cohort, you will gain access to extensive technical knowledge through specialized trainings and mentorship while our international client base and position as one of the largest IT consulting firms globally provide exclusive project opportunities. Additionally, our well-established mentoring and career growth programs will enable you to explore diverse career paths and opportunities within our 750,000-strong organization.
How to Apply:
To apply, please submit your resume through our online portal. We welcome applications from all individuals, regardless of background, gender, age, or disability.
Please note that applicants must have the legal right to work in Hungary without requiring visa sponsorship.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.