Sr. Director, Corporate Network & Infrastructure
Visa · Austin, United States · 18d ago
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa’s Corporate IT organization is on a transformational journey to redefine how enterprise technology enables global business scale, resilience, and employee productivity. We are moving beyond traditional infrastructure models toward software-defined, automated, cloud-integrated platforms that deliver security, reliability, and exceptional user experience at global scale.
The Senior Director, Corporate Network & Infrastructure will play a critical role in modernizing Visa’s global corporate network and infrastructure platforms—driving reliability, security, and performance while enabling hybrid work, cloud adoption, and digital-first business operations.
Key Focus Areas:
The ideal candidate will be passionate about:
- Enterprise resilience and availability at global scale — designing and running services that are reliable, secure, and easy to operate.
- Modernization and simplification — shifting toward software-defined, automated, and cloud-integrated network and infrastructure capabilities.
- Operational excellence — strong incident, problem, change, and capacity management with measurable outcomes.
- Security and risk-by-design — embedding controls, compliance, and cyber resiliency into architecture and operations.
- Hybrid work enablement — delivering consistent, high-quality connectivity and infrastructure services for employees everywhere.
- Data-driven leadership — using telemetry, service health indicators, and customer feedback to prioritize and deliver improvements.
- Talent and culture — building a high-performing global organization with strong engineering standards and inclusive leadership.
Key Responsibilities:
As a senior leader, you will set strategy, lead execution, and be accountable for outcomes across global corporate network and core infrastructure services.
Strategy & Transformation:
- Define and execute the global corporate network and infrastructure strategy aligned to Corporate IT priorities; translate strategy into multi-year roadmaps and quarterly outcomes.
- Identify opportunities to simplify platforms, reduce toil, and increase automation; drive adoption of modern engineering practices and standards.
- Act like an owner: steward investment decisions, optimize total cost of ownership, and ensure resources are allocated to the highest-value outcomes.
Technology & Architecture Leadership:
- Serve as a senior technical authority for network and infrastructure platforms; set architecture standards, engineering principles, and guardrails.
- Partner with enterprise architecture and security teams to ensure designs meet resiliency, performance, and risk requirements.
- Think big and challenge the status quo by evaluating emerging technologies and patterns that can improve scale, reliability, and customer experience.
Operational Excellence & Reliability:
- Own service reliability, availability, performance, and capacity; establish service-level objectives and transparent health reporting.
- Lead major incident and problem management, driving root-cause elimination and continuous improvement; learn from mistakes and improve processes and systems.
- Deliver seamlessly by strengthening change management discipline, automation, and operational readiness across releases and migrations.
Stakeholder Partnership & Customer Obsession:
- Obsess about customers: partner with business and technology leaders to understand needs, prioritize initiatives, and deliver outcomes that improve employee productivity.
- Listen and learn from internal customers and operational teams; convert feedback into actionable improvements and measurable service gains.
- Build trust-based partnerships across Corporate IT, Cybersecurity, Facilities/Real Estate, and vendor partners.
People Leadership & Culture:
- Lead, coach, and develop global teams of engineers and architects; create clarity on roles, responsibilities, and accountability.
- Champion inclusion and diversity; foster psychological safety, encourage constructive debate, and enable each other to succeed.
- Attract, retain, and grow talent through intentional development, succession planning, and high-performance expectations.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 12+ years of relevant work experience and a Bachelor's degree, OR 15+ years of relevant work experience.
- Experience in technology leadership with increasing responsibility, growing and leading high-performance teams, and directing the IT function.
- Experience in taking ownership of complex, multi-faceted, open-ended problems and driving them to completion.
- Experience in digital media, AV, UC, voice, video, streaming, and conferencing infrastructure.
- Experience architecting and deploying enterprise-scale solutions and driving technology transformation.
- Experience applying AI and agentic technologies in digital media/UC environments.
- Experience in providing exceptional customer service and supporting business continuity planning.
- Experience in metrics-driven management and business impact.
- Experience in change management and business continuity.
- Experience in mentoring and managing high-performing teams.
Preferred Qualifications:
- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience.
- Experience leading large, high-performance teams in organizations with 5,000+ employees.
- Experience leading enterprise technology and cultural transformation programs.
- Experience with ServiceNow ITSM Tool.
- Experience with ITIL, Six Sigma, or Agile development.
- Experience in driving consensus across diverse, global technology, and business partners.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.