Director, Product Management (Visa Destinations)
Visa · San Francisco, United States · 2mo ago
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa Destinations is a strategic growth initiative within Visa's Global Cross-Border business, focused on strengthening Visa's travel value proposition and helping cardholders discover, access, and redeem differentiated experiences, benefits, offers, and travel-related services across Visa and issuer channels. As Visa continues to expand its travel ecosystem, digital capabilities, and AI-driven experiences, Visa Destinations plays a critical role in driving cardholder engagement, cross-border spend, issuer value, and merchant partnerships.
The Director, ProductManagementwill leadstrategic product and platform portfolioswithin Visa Destinations, driving product strategy, roadmap execution, solution design, and delivery across digital experiences and platform capabilities. This individual will be responsible for translating business objectives into scalable products, accelerating innovation, establishing delivery discipline, and ensuring successful execution of strategic initiatives across a highly matrixed organization.
The successful candidate combines product leadership, technical acumen, operational rigor, and executive presence to accelerate platform scale and readiness, strengthen delivery governance, and drive execution against strategic commitments. They will establish accountability across internal and external stakeholders, proactively manage expectations, and help shape the next generation of travel experiences through digital innovation, AI-enabled capabilities, and platform modernization.
Essential Functions
Product Strategy & Portfolio Leadership
Define and evolve the vision, strategy, roadmap, and investment priorities for assigned Visa Destinations product portfolios.
Identify opportunities to expand platform capabilities, improve customer experiences, and accelerate business growth.
Translate market opportunities, customer needs, and business objectives into product strategies and actionable roadmaps.
Develop business cases, product proposals, and prioritization recommendations to support investment decisions.
Drive alignment across cross-functional stakeholders on product direction, priorities, and success metrics.
Drive prioritization decisions across competing business, technology, operational, and market needs to maximize impact and resource efficiency.
Platform Products & Digital Experiences
Lead the development and evolution of strategic Visa Destinations capabilities and experiences.
Potential areas of responsibility may include:
Website and digital experiences
Martech and content platforms
Loyalty and benefits capabilities
Offer and merchant ecosystems
Marketplace and partner integrations
AI-enabled experiences, future platform innovations, and emerging technologies
Identify and drive product innovations, including AI-enabled capabilities, personalization, automation, and emerging technologies, that enhance customer value, strengthen platform capabilities, and create scalable business impact.
Ensure product experiences are aligned with broader Visa Destinations objectives and customer needs.
Solution Design & Product Development
Partner with Technology and Design teams to define scalable platform solutions and integration strategies that support long-term growth, maintainability, and operational excellence.
Translate business objectives into clear product requirements, user stories, and delivery plans.
Evaluate build, buy, and partner opportunities to accelerate product development and platform evolution.
Balance customer experience, business value, operational considerations, and technical feasibility when making product decisions.
Provide product leadership throughout the development lifecycle, ensuring solutions meet strategic objectives.
Delivery Excellence & Execution
Lead end-to-end product lifecycle management from ideation through launch and optimization.
Establish and drive operating mechanisms that improve transparency, accountability, anddelivery predictability.
Own delivery execution across product initiatives, driving accountability for milestones, dependencies, risks, and business commitments.
Challenge assumptions, delivery estimates, resourcing plans, and execution approaches to ensure stakeholders and partners remain aligned to commitments, timelines, and launch objectives.
Partner closely with Technology teams and external vendors to drive high-quality delivery against roadmap commitments.
Proactively identify, escalate, and resolve risks and obstacles impacting scope, quality, timelines, or business outcomes.
Partner & Vendor Management
Act as a senior product lead for strategic technology, platform, and service partners.
Influence partner roadmaps and priorities to support Visa Destinations objectives.
Establish governance mechanisms and operating rhythms to drive execution excellence.
Hold partners accountable for delivery commitments, quality standards, service levels, and overall business outcomes.
Drive continuous improvement across partner relationships and delivery processes.
Cross-Functional Leadership & Influence
Lead large-scale initiatives spanning Product, Technology, Marketing, Design, Data Science, Legal, Operations, Client Services, and regional teams.
Influence decisionsand drivealignment without direct authority.
Communicate product strategy, roadmap priorities, delivery progress, and business outcomes to senior leadership.
Foster a culture of accountability, collaboration, innovation, andexecution excellence.
Represent Visa Destinations initiatives in strategic reviews, governance forums, and leadership discussions.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
10+ years of product management, platform development, digital product leadership, or related experience.
Demonstrated success leading complex, cross-functional product initiatives from concept through launch.
Experience building and scaling digital platforms, customer experiences, or ecosystem-based solutions.
Strong understanding of web platforms, digital experiences, content management systems, marketing technologies, loyalty and benefits ecosystems, marketplace platforms, and partner integrations.
Experience managing strategic technology vendors and external partners.
Strong product management discipline, including roadmap development, prioritization, business case development, and product lifecycle management.
Ability to navigate ambiguity, simplify complexity, and drive informed decision-making.
Exceptional communication, stakeholder management, and executive presentation skills.
Payments, travel, commerce, loyalty, digital platform, or marketplace experience preferred.
MBAor advanced degree preferred.
Leadership Success Profile
The ideal candidate will:
Operate with a strong sense of ownership and accountability.
Bring executive presence and confidence when working across senior stakeholders and external partners.
Demonstrate a bias for action and a relentless focus on execution.
Balance strategic thinking with operational discipline.
Build credibility through product expertise, sound judgment, and delivery results.
Effectivelyinfluencedecisions and drive alignment in complex, matrixed environments.
Lead through ambiguity while maintaining focus on business outcomes and customer value.
U.S. Applicants Only
The estimated salary range for this position is $192,300.00 to $ 307,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.