Senior Network Solution Engineer (Weekend Coverage)
NVIDIA · Santa Clara, United States +2 · 3mo ago
The NVIDIA Experience (NVEX) Solutions Engineering team is looking for a senior Computer or Software Engineer who is ready to become an authority in ground-breaking network technology used in AI clusters. Our team of software engineers bridge the gap between the customer support teams and R&D, focusing on resolution of tough problems from the front lines and providing the highest level of support for InfiniBand, NVLink, and Spectrum-X network systems that interconnect GPUs and AI compute infrastructure.
The level of work we do requires a software engineering background for deep code and logic analysis. It is also essential to have a proven grasp of in-field, production network operations and a history of collaborating closely with both customer engineering teams and internal R&D to triage and resolve major issues. Candidates must be very comfortable interacting with and relaying technical information to various groups ranging from R&D engineers, support groups, account teams, and executive-level management. The individual will interact daily with both internal and external customers, so superb interpersonal and communication skills are essential. SE team members also get to spend time working within R&D groups taking on feature development and bug fixes to directly enhance the products we support.
The standard work schedule for this role is Wednesday through Sunday.
What you will be doing:
Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues
Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies
Work directly with customer engineers on live triage of critical and high-profile issues
Become an authority in NVIDIA Spectrum-X networking used in AI clusters
Develop support and analysis tools to help analyze and root cause field issues
Daily use of ground breaking AI tools for software development, log and trace analysis, and source code debugging
Spend a portion of time working directly within an R&D team developing core software
Occasional work on holidays to support critical customers
What we need to see:
Candidates must have software development experience in the networking industry either for a network hardware manufacturer or software integrator
Candidates must have experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems
Bachelor's degree in software engineering, computer engineering or related (or equivalent experience)
5+ years of experience developing software (C, C++, Python, or Go)
5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures
Experience analyzing, developing, and debugging at least 2 of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment (routers, switches, gateways, etc), network operating systems
Expert knowledge of Ethernet and IP routing down to the protocol’s byte level
Ability to analyze and learn evolving end-to-end systems flow, quickly learn how unfamiliar software layers are integrated, and be able to find logic bugs within an increasingly complex environment
Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility
You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.