Senior Hardware Product Quality Manager, PQM
NVIDIA · Santa Clara, United States · 1mo ago
At NVIDIA, we have been at the forefront of transforming computer graphics, PC gaming, and accelerated computing for over 25 years. Our legacy of innovation is fueled by our exceptional technology and amazing team of people.
We are looking for a Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA’s datacenter hardware quality initiatives, and will be stationed in Santa Clara, California! Your primary responsibility will be to collaborate with our customer-facing teams to address customer complaints, develop deep technical expertise in NVIDIA’s products, and coordinate with internal teams to drive effective issue resolution.
What you will be doing:
Participate in conference calls and F2F meetings related to quality weekly/monthly
Track key quality metrics with regular reporting to the quality engineering team and internal management
Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions.
In crisis/customer critical issue situations, quickly assimilate technical details to: (a) understand the critical elements of the issue and provide direction to the working engineering teams; (b) comprehend the significance of results from various technical activities and formulate responses to customers.
Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints.
Write and review 8D reports for customer consumption.
Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.
Continuously drive problem resolution internally by providing leadership and direction.
Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes.
What we need to see:
BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)
8+ years of demonstrated experience in electronics customer quality role.
Customer interface experience critical.
Quickly comprehend technical details relevant to understanding customer complaints
Excellent proficiency with 8D problem solving tools/methods
Excellent written and oral communication skills
Strong social skills, with a logical approach to problem solving, good time management, and task prioritization
Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
Proficient using MS Office software tools, data analytical tools, and email communications
Ways to stand out from the crowd:
Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
Knowledge of SMT and PCBA manufacturing practices and controls
Background of electronics reliability standards at the component, board, or system level
Knowledge of server system hardware and design, development, architecture, failure analysis, or testing
Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.