Senior Services Product Manager, WW Enterprise SW Service Products
NVIDIA · Santa Clara, United States · 2mo ago
Are you ready to drive the future of AI software solutions? NVIDIA is seeking a Sr. Services Product Manager, WW Enterprise SW Service Products, to help drive our enterprise support services portfolio. This outstanding opportunity allows you to develop the adoption of AI software solutions, ensuring customers gain immediate benefits from NVIDIA products. Join a team where your ambition and expertise will help define the next era of computing!
What you'll be doing:
Develop and manage service products within the AI software and cloud support portfolio, with a particular focus on premium support offerings.
Identify service gaps and opportunities, define product requirements and specifications, establish product strategy and positioning, and lead operational execution and performance measurement.
Work with cross-functional teams to build and implement essential measures to monitor software onboarding, implementation, and adoption processes.
Leverage data insights to inform strategic action plans and build targeted service offers that facilitate customer entry into the AI application ecosystem.
Align key collaborators, including internal technical teams and external partners, to successfully launch new services.
Identify areas for improvement in our software support processes and implement innovative solutions to improve customer happiness.
What we need to see:
Motivated, capable of working in both strategic and tactical environments, with the ability to influence at all levels of the enterprise service business.
Established background and solid grasp of AI software, adoption, and onboarding processes. Emphasis on building support service products that ensure easy customer implementation and increase value.
Strong communication and interpersonal abilities, with a track record of successful collaboration with individuals from various areas of expertise, both technical and non-technical.
Ambitious and self-motivated, with a passion for staying at the forefront of technology and driving innovation.
Bachelor's or equivalent experience in business and/or technical field.
8+ years of previous experience in product management and service-related fields.
Ways to stand out from the crowd:
Prior experience and proven leadership in the enterprise support services sector and an understanding of their purchasing process.
Demonstrated track record in developing and launching software support services that accelerate product usage and customer value realization.
Solid knowledge of AI trends, including practical familiarity with generative AI tools.
In-depth knowledge of AI software and Cloud service frameworks, service management, pricing models, market positioning, and different approaches to market entry.
Master’s or MBA preferred.
If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 208,000 USD - 327,750 USD for Level 5.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.