Fraud SAR Ops Specialist (Hybrid) - C05
Citi · Kuala Lumpur, Malaysia · 1y ago
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions
We’re currently looking for a high caliber professional to join our team as Fraud SAR Ops Specialist (Hybrid) - C05 ,(Internal Job Title: Fraud Ops Specialist – C05 based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.
In this role, you’re expected to:
- Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures.
- Ensure all the transactions review and dispositions are completed within the stipulated turnaround time.
- Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately.
- Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities.
- Monitor account refresh activity daily to ensure completion and all requirements are met.
- Build strong relationships with peers. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
- Impact the business directly through the quality of the tasks/services provided.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you’d ideally have the following skills and exposure:
- Fresh graduates or candidate with min 1 year relevant work experience welcome to apply
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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