Cybersecurity Managed Services Senior Manager (Service Delivery Management)

We are looking for:
Cybersecurity Managed Services Senior Manager (Service Delivery Management)

You will lead the evolution of PwC’s Cyber Managed Services capability by shaping service models, scaling delivery, improvingqualityand ensuring our offeringsremainrelevant,modernand operationally effective. You will work across cyber tower leads, delivery organizations,alliancesand regional stakeholders to translate strategy into repeatable, market-ready services that can be delivered consistently across clients and geographies.

Your future role: 

• Lead the design, build and continuous improvement of scalable Cyber Managed Services operating models,

• Drive standardization of service components, governance, servicemanagementand quality controls,

• Build repeatable transition and onboarding approaches ensuring stable operations and continuous improvement,

• Shape delivery models balancing global and regional capabilities, automation,talentand tooling,

• Collaborate with solution,salesand alliance teams to ensure offerings are both commerciallyviableand deliverable at scale,

• Improve service performance through KPI/SLA governance, issueresolutionand service optimization,

• Identifymodernization opportunitiesleveragingautomation,AIand platform integration,

• Coach delivery leaders and strengthen internal capabilities,

• Support major pursuits byvalidatingdelivery feasibility and operating models,

• Deliver measurable improvements in service quality,stabilityand operational efficiency across managed-service engagements,

• Increase standardization and reusability of services through defined frameworks,acceleratorsand automation,

• Ensure consistent achievement of service KPIs and SLAs across clients and geographies,

• Improve onboarding timelines and transition success rates for new managed-service engagements,

• Drive continuous service improvement through structured governance, performancetrackingand issue resolution.

Apply if you have: 

• Proven experience building andoperatingCyber Managed Services at scale,

• Strong knowledge of managed-service operating models, governance,transitionand service improvement practices,

• Experience in cyber domains such as SOC, MDR, vulnerability management,identityor cloud security,

• Ability to industrialize services and create repeatable delivery components,

• Understanding of the interplay between people, processes,technologyand commercial viability,

• Experience leading cross-functional teams (delivery, engineering, service management, operations),

• Ability tooperatein complex international environments,

• Have demonstrated knowledge of new technologies and AI‑powered tools in your daily work (e.g., task automation, information analysis, content creation),

• Strong communicationand leadership skills in English.

Nice to have: 

• Experience scaling managed cyber services within consulting, MSSP or enterprise environments,

• Experience transforming delivery into standardized operating models,

• Exposure tocross-border delivery models across CEE / EMEA.

By joining us you gain: 

• Work flexibility – hybrid working model (min. 2 days in the office per week), flexible start of the day, workation, sabbatical leave, 

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwCand conversations with native speaker, 

• Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice, 

• Possibility to create your individual benefits package (a.o.lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 

• 3 paid hours for volunteering per month,

• Additionalpaid Birthday Day off, 

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process: 

• Submit your resume,

• Have a short phone conversation with our Recruiter,

• Let'sget to know each other better in the interview! 

Should you have any questions, please do not hesitate to reach out to us:pl_ITrecruitment@pwc.com.

Please note that this email is notdesignatedfor application submissions.

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