Associate - Office Technology Support

As an Associate,you'llwork as part of a team of problem solvers, helping to solve complex business issues from strategyto execution.PwC Professional skills and responsibilities for this role include but are not limited to:

• Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) toresolve them.

• Know how and when to use tools available for a given situation and can explain the reasons for this choice.

• Providea broad range of technology support to PwC including end user and infrastructure support via both in person and virtual environments

• Document all user support tasks, including research and resolution in our incident management system

• Participate in Technology-driven projects at the regional and/or local level

• Use clear,conciseand grammatically correct communication, in a structured way, when connecting with others.

• Be proactive and able to practice agility when situations require

• Able to build/sustain both internal and third-party relationships

• Use feedback and reflection to develop self-awareness, personalstrengthsand address development areas.

• Uphold the firm's code of ethics and business conduct

Capabilities: 

• Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, MobileOperating Systems and VoIP/telecom technology

• Familiarity with video conferencing systems,printersand peripheral device support

• Working knowledgeof hardware,softwareand networktroubleshooting, includingimaging and configuration oflaptops and mobile devices

• Capable of supporting onboarding and offboarding processes, including account setup and equipment provisioning

• Understanding of technology service management processes for ticket management and SLA adherence (ITIL willbe considered an asset)

• Customer focused with a continuous improvement mindset

• Confidence in ability to work in a highly technical and ever-changing work environment

• Complies withstandard operating procedures and checklists in delivering quality solutions andservice.

• Adaptable and able to work within tight deadlines,demonstratingflexibility

• Exceptional organizational skills and the ability to self-prioritize

• Strong diagnostic skills toidentifyroot causes and escalate unresolved issues to Level 2 or vendor support

• Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism,discretion,integrityand tact

• Ability tomaintainand update IT Asset inventory in compliance with asset management policies

• Delivery quality education and training to users when necessary, using a variety of techniques and mediums