Director, Operations & Procurement, Consulting
PwC · Toronto, Canada · 1mo ago
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Operations StrategyManagement Level
DirectorJob Description & Summary
At PwC, our Government & Public Sector Operations & Procurement consulting practice partners with organizations across municipal, provincial, territorial, and federal governments, agencies, crown corporations, healthcare organizations, and broader public sector institutions to transform the way services are designed, delivered, and managed.
Our team works across operational strategy, service delivery transformation, program modernization, business architecture, operating model design, business process improvement, procurement modernization, organizational design, operational readiness, operational performance and productivity improvement, and technology-enabled transformation. We help clients transform the way their organizations operate across service-based and asset-intensive environments by redesigning services, operating models, networks, assets, and capabilities to improve performance and deliver sustainable outcomes. Combining deep public sector expertise with leading transformation methodologies, we help organizations navigate complexity, modernize service delivery, and improve outcomes for citizens, businesses, and communities.
As a Director, Government & Public Sector Operations Consulting, you will play a senior leadership role focused on growing and delivering PwC's Operations& Procurementpractice within the Ontario public sector market. You will serve as a trusted advisor to public sector leaders at all levels, lead complex transformation programs, expand executive relationships across Ontario government and broader public sector organizations, and help grow PwC's market presence across ministries, agencies, crown corporations, municipalities, healthcare organizations, and other public sector institutions.
Responsibilities include but not limited to:
- Lead and oversee large, complex transformation programs across Ontario government ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions, integrating strategy, operating model design, service modernization, technology enablement, and implementation.
- Build and sustain trusted advisor relationships across the Ontario public sector, helping clients navigate complex transformation initiatives whileidentifyingopportunities to strengthen client partnerships and drive strategic growth.
- Lead complex, business-led transformation initiatives across service-based andasset-intensive environments, helping clients improve service outcomes, operational performance, productivity, and organizational effectiveness through diagnostics, business architecture, operating model design, service and process modernization, network and asset optimization, value creation, and technology-enabled transformation.
- Demonstrate agility and resilience in managing dynamic projects by adapting swiftly to changing client needs, shifting priorities, andemergingchallenges, guaranteeing successful delivery.
- Lead multidisciplinary teams across PwC and client organizations, ensuring high-quality delivery,strong teamperformance, and successful execution of complex transformation initiatives.
- Manageengagementfinancials, risks, quality,project teams,and resource allocation to deliver projects on time, within budget, and in line with client expectations.
- Lead business development activities, includingidentifyingemerging client needs,account planning, opportunity shaping, complex solutioning, proposal development, strategic pursuits, and market engagement to drive growth across the Ontario public sector market.
- Collaborate across PwC's national and global network, bringing together diverse capabilities, perspectives, and leading practices to solve complex client challenges.
- Champion innovative Operations and Procurement offerings,leveragingAI, automation, advanced analytics, and emerging technologies to reinvent how public sector organizations design, deliver, andoptimizeservices, operations, and business capabilities.
- Contribute thought leadership, market insights, and innovative solutions that help public sector organizations modernize operations, improve performance and productivity, transform service delivery,leverageemerging technologies, and address evolving government priorities.
- Recruit, coach, mentor, and develop high-performing teams while fostering a culture of collaboration, inclusion, continuous learning, innovation, and professional growth.
What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
- 10-15 years of progressive experience in management consulting, public sector transformation, operations consulting, or related leadership roles, with a proven track record of leading large and complex transformation initiatives.
- Bachelor's degree in Business, Public Administration, Public Policy, Political Science, Commerce, Engineering, or a related discipline; a Master's degree, MBA, MPA, or equivalent graduate qualification is considered an asset.
- Professional certifications such as PMP, CSM, CBAP, CMC, Lean Six Sigma, Prosci, financial, analytics, architecture, AI, cloud, or other transformation-related certifications are considered an asset.
- Recognized expertise in delivering complex transformation programs across service-based and asset-intensive public sector organizations, including modernization of operations, performance and productivity improvement, network and asset optimization, and realization of sustainable value through strategy, operating model transformation, technology-enabled innovation, Lean process improvement, operational excellence, digital operations, AI, automation, advanced analytics, business casing, and related disciplines.
- Deep understanding of the Ontario public sector ecosystem, including ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions.
- Demonstrated success in building and maintaining strong client relationships, serving as a trusted advisor, and understanding client strategic priorities, operational challenges, and transformation objectives.
- Established market presence and professional network within the Ontario public sector, with the ability to develop relationships, originate opportunities, shape demand, grow strategic accounts, and lead business development activities including opportunity identification, account planning, complex solutioning, proposal development, pursuits, and tailored solutions for complex client challenges.
- Proven experience leading multidisciplinary teams and managing large-scale engagements involving multiple stakeholders, competing priorities, and significant organizational complexity.
- Experience contributing to thought leadership and championing innovative service offerings that leverage AI, emerging technologies, and leading practices to create client value and address evolving public sector priorities.
- Experience recruiting, coaching, mentoring, and developing team members while fostering a collaborative, inclusive, and high-performance culture, combined with strong analytical, problem-solving, communication, facilitation, stakeholder management, and executive-level recommendation skills that create sustainable value.
Government Clearance Required:
As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Ontario website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.
This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.
The salary range for this position is$191,200 - $241,200. The posted salary rangerepresentsthe expected hiring range for PwC locations in major citycentres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location. In addition to base salary, eligible employees may have opportunities toparticipatein variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation.During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Whyyou’lllove PwC
We’reinspiring and empowering our people to change the world. Powered by the latest technology,you’llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total
Rewards Package at:https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Métisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research {+ 30 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
July 27, 2026We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).