AI Vendor Relationship Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Quotient Inside team at Oliver Wyman, a Marsh McLennan business. This role will be based in Lisbon. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an AI Vendor Relationship Manager, you will play a key role in Oliver Wyman's firmwide AI transformation programme, Quotient Inside, by managing strategic AI vendor relationships and helping translate vendor developments into actionable insights for product strategy, governance, activation, and delivery. Working closely with cross-functional stakeholders across Product, Technology, Risk, Legal, Procurement, and senior leadership, you will help ensure AI vendor capabilities are effectively integrated and aligned with business priorities.

We will count on you to:

• Manage the end-to-end lifecycle of strategic AI vendors, including evaluation, onboarding, operational governance, renewals, migrations, and retirement.

• Coordinate vendor governance activities by leading regular meetings, tracking actions, decisions, risks, and vendor roadmaps to ensure effective collaboration and accountability.

• Translate AI vendor updates and product developments into clear business implications and recommendations for Product, Technology, Activation, PMO, and leadership teams.

• Partner with cross-functional stakeholders to support decision-making, resolve issues, and ensure alignment on vendor-related initiatives and priorities.

• Prepare executive-ready updates, vendor performance reviews, quarterly business review materials, and renewal recommendations.

• Continuously improve vendor governance processes, documentation, and knowledge-sharing practices to support the firm's AI transformation.

What you need to have:

• 6–9+ years of experience in technology project management, vendor management, business relationship management, product operations, programme management, digital transformation, AI enablement, or a related field.

• Demonstrated experience managing cross-functional stakeholder relationships and coordinating initiatives across business and technology teams.

• Strong communication, organizational, and analytical skills, with the ability to synthesize complex information into clear recommendations and actionable next steps.

• Fluency in business English and proficiency with Microsoft PowerPoint, Excel, collaboration platforms, and modern productivity tools.

What makes you stand out?

• Experience working with AI, generative AI, SaaS, analytics, knowledge management, or enterprise technology vendors.

• Experience supporting vendor governance, onboarding, quarterly business reviews, renewals, commercial management, or technology-enabled change initiatives.

• Experience within consulting, professional services, or another global matrixed organization, with knowledge of responsible AI, data privacy, information security, procurement, or risk governance processes.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.