Client Interactions Manager

Job Description & Summary

About the team

You’ll join the Client Interactions & Contracts (CI&C) Global Operations team within PwC’s Network Information Security (NIS) organization. The team is responsible for enabling consistent, scalable, and high-quality client security support across the global network through technology, governance, knowledge management, and transformation initiatives. Working closely with regional and global stakeholders, the team drives operational excellence and innovation through automation, analytics, and AI-enabled solutions. This is a highly collaborative environment where continuous improvement and client trust are at the center of everything we do.

About your manager

You will work with experienced leaders who are passionate about operational excellence, innovation, and team development. Your manager will support your growth through regular feedback, coaching, and opportunities to lead strategic initiatives. You can expect a collaborative and transparent leadership style focused on empowering people to deliver meaningful outcomes. The role provides strong exposure to senior stakeholders across PwC’s global network.

Job description & summary

• Lead the strategy and roadmap for CI&C platforms, knowledge management, and service delivery capabilities.
• Drive platform improvements focused on workflow automation, integrations, reporting, data quality, security, and user experience.
• Manage adoption of new capabilities through training, enablement activities, and ongoing operational support.
• Govern knowledge assets, standards, taxonomies, metadata, and content lifecycle processes.
• Identify and deliver transformation opportunities through process improvement, analytics, automation, and AI.
• Monitor operational performance, user adoption, and business outcomes through data-driven reporting.
• Partner with global and regional stakeholders to align priorities and drive execution.
• Ensure platforms and processes meet security, privacy, governance, and compliance expectations.
• Lead delivery teams and external partners while fostering collaboration, accountability, and innovation.
• Contribute to the long-term evolution of client-facing security support capabilities across the network.

What matters to us

• 4+ years of professional experience in operational services, project delivery, transformation, information security, risk, compliance, knowledge management, or a related field.
• Experience leading operational services, projects, or transformation initiatives in complex global or cross-functional environments.
• Strong stakeholder management, communication, and influencing skills.
• Experience managing priorities, risks, dependencies, and delivering measurable outcomes.
• Experience with ServiceNow workflows, knowledge management, reporting, and IT service management principles.
• Knowledge of information security, technology risk, compliance, and industry frameworks such as ISO 27001, NIST, SIG, CCM, and CAIQ.

What will help you stand out

• Experience improving end-to-end business processes and operating models.
• Experience designing secure integrations, APIs, and automation solutions.
• Experience with Microsoft Fabric, ServiceNow Now Assist, Microsoft Copilot, Copilot Studio, or similar AI platforms.
• Understanding of AI agents, orchestration, responsible AI practices, and AI governance frameworks.
• Strong analytical, reporting, and Power BI capabilities.
• Knowledge of enterprise data architecture, governance, and lifecycle management.

Why you’ll love working here

• Professional growth that matches your ambitions and pace. Gain in months the kind of experience that can take years to build elsewhere.
• Fair pay with no gaps. We are among the few companies in the Czech Republic certified for Equal Pay.
• A flexible benefits programme with 55,000 points to spend on what matters most to you.
• 35 days of paid time off, including three well-being days and two additional days off at the end of the year.
• An opportunity to give back to the community with one paid volunteering day every year.
• The chance to work from one of PwC’s international offices (available from the Senior Associate level).
• We support your learning and development journey: We offer training in business, soft, and digital skills (e.g. Alteryx, Power BI, and more), along with a wide range of additional courses and workshops designed to help you further develop your professional expertise and personal skills.
• A buddy programme, regular feedback, and access to a coach who can support your professional development and career path.
• Extensive well-being support and initiatives promoting a healthy lifestyle, from Dr. Digital and Human Dynamic programmes to workplace yoga and running events.
• An ultrabook and an iPhone with unlimited data.
• Social events and Away Days.

At PwC, we help clients solve today’s and tomorrow’s challenges across audit, consulting, tax, legal, technology, and data. We create an environment where people can learn, grow, and build a career in their own way. We believe the best results come from diverse experiences and perspectives. That’s why we foster an inclusive culture where everyone can be themselves, build on their strengths, and contribute to work that makes a real impact.

Interested in joining us? We’d love to hear from you and tell you more about this opportunity.

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