Sr. ServiceNow Business Analyst
Guidehouse · Remote · United States · 4d ago
Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Clearance Required:
What You Will Do:
- Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
- Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
- Translating complex business requirements into technical designs and solutions using ServiceNow.
- Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
- Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
- Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
- Staying current with ServiceNow products, features, and industry trends to drive innovation.
- Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
- Building functional work products such as, but not limited to, process maps, design documents, and communications.
- Supporting functional product testing and training activities.
- Creating technical and functional documentation for ServiceNow solutions.
What You Will Need:
- Must POSSESS and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
- A Minimum of THREE (3) years of ServiceNow or similar technology implementation experience
- Bachelor's degree or equivalent experience
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
- Experience working in an Agile environment
What Would Be Nice To Have:
- One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
- Agile, SCRUM, or SAFe certifications
- Excellent verbal and written communication skills
- Strong analytical, problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Heightened attention to detail
- Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
- Hands-on experience configuring ServiceNow solutions
- General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
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