Tax Product Support Analyst
Brown Brothers Harriman · Kraków, Poland · 17d ago
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Location: Kraków
Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old
The Tax Product Support Analyst performs an active role in the development, enhancement, and maintenance of GTS’ business applications, as well as other interacting or connecting systems, data sources, and platforms, develops and maintains documentation related to applications, coordinates and delivers training with end users, and reports to a Senior Tax Product Manager, who manages the delivery of tax-focused products in various areas across GTS’ remit (i.e., Investment Tax, Tax Operations, and other GTS and SD units).
The Tax Product Support Analyst, collaborates with SMEs, and GTS Management, to gather business requirements to enhance / implement applications across GTS’ product and support scope, drives the requirements delivery and understanding with Systems and Business Partners and application vendors, leads and participates in the development design based on the requirements, prepares / executes the user acceptance test / regression test initiatives, and collaborates with SMEs to develop and/or update procedures.
The Tax Product Support Analyst manages multiple initiatives simultaneously, when applicable. Acts to prioritize all work to ensure quality, and that initiatives are completed on time, and on budget.
In our team, you will be responsible for:
1. Tax Applications: Drive Initiatives
Using knowledge of GTS business, change initiatives, and management / operating needs:
Gathers requirements from Management and SME(s) related to GTS’ initiatives
Actively engages to ensure that management reporting needs are met as needs evolve
Leads efforts to develop requirements and design of solutions
Ensures that all initiative constituents understand and are aligned on all matters relating the change initiatives
Manages initiatives to prescribed timelines and budgets
Facilitates and participates in all business testing efforts to ensure quality of all new developments and enhancements
Drives the development and revision of procedures, as well as training
2. Tax Product Support
Client Servicing
Serves as a GTS SME for GTS initiatives (internal and external clients, and vendors)
Trains internal and external clients as needed
3. Projects & Initiatives SME & Leadership
Represents GTS as a change agent, initiative leader, and SME
Considers all stakeholders in project participation for impacts
What we’re looking for:
BA/BS or equivalent combination of experience and/or education
5 to 7 years job experience
Superb written and verbal communication skills
Ability to convey information to internal and external clients in a clear, focused, assertive and concise manner
Working knowledge of applicable US and Global tax administrative, procedural, and regulatory environments
Highly organized, detail oriented, self-motivated, capable of monitoring and completing a variety of projects simultaneously.
Ability to work in a fast paced, high pressure, client driven environment, under daily deadlines
What we offer:
To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
Private medical care
Life Insurance
Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
Professional trainings and qualification support
Wellbeing Program
Online Social Fund benefit platform
Social, sport and integration events
Onboarding Program for new hires
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.