Principal – Power Automate & Data Analytics (ITSM Governance Automation)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position Summary

We are seeking a highly skilled and innovative Principal Power Automate & Data Analytics Engineer to lead the transformation of ITSM Governance through automation, analytics, AI-driven insights, and workflow optimization. This role is responsible for architecting, developing, and governing enterprise-scale automation solutions that eliminate manual effort, improve compliance, enhance reporting accuracy, and drive operational efficiency across IT Service Management processes.

The ideal candidate will possess deep expertise in Microsoft Power Platform (Power Automate, Power Apps, Power BI), strong ITSM governance knowledge, advanced analytics capabilities, and the ability to design intelligent automation solutions that streamline governance activities across Incident, Problem, Change, Knowledge, Availability, Capacity, Service Request, Risk, Audit, and Operational Excellence functions.

This is a hands-on principal engineering role requiring technical leadership, data-driven decision making, enterprise architecture thinking, and the ability to influence organizational transformation through automation and innovation.

Key Responsibilities

ITSM Governance Automation Strategy

• Define and execute the enterprise roadmap for ITSM Governance automation.
• Identify manual governance activities and transform them into automated workflows.
• Drive automation-first thinking across Service Management and Operations teams.
• Establish automation standards, reusable frameworks, templates, and best practices.
• Build scalable governance solutions that improve productivity, compliance, and service quality.

Power Automate Engineering

• Design, develop, and support enterprise-grade Power Automate solutions.
• Create intelligent workflows for:
  • Governance reviews
  • Audit evidence collection
  • Risk management activities
  • Policy compliance monitoring
  • CAB approvals
  • Change governance controls
  • Knowledge lifecycle management
  • Major Incident governance
  • Problem Management workflows
  • KPI reporting and escalation processes
• Develop API integrations with ServiceNow, Azure, Microsoft 365, SharePoint, Teams, Dataverse, and third-party platforms.
• Implement exception handling, resiliency controls, and automation monitoring.

Data Analytics & Executive Reporting

• Design and develop enterprise Power BI dashboards and reporting platforms.
• Build KPI, KRI, SLA, SLO, OKR, and compliance reporting solutions.
• Develop advanced DAX measures, semantic models, and automated reporting frameworks.
• Analyze operational data and identify efficiency opportunities.
• Create predictive and trend analytics for governance functions.
• Implement executive scorecards that provide actionable insights and decision support.

ITSM Governance Enablement

• Partner with ITSM Process Owners to modernize governance processes.
• Automate recurring governance activities including:
  • Service reviews
  • Audit readiness
  • Compliance attestations
  • Control testing
  • Action item tracking
  • Risk assessments
  • Evidence management
  • Change reviews
• Improve governance transparency through real-time reporting and analytics.

AI & Innovation

• Leverage Microsoft Copilot and AI capabilities to improve governance workflows.
• Implement AI-assisted analytics and intelligent automation.
• Drive innovation initiatives that reduce operational overhead.
• Evaluate emerging technologies and automation opportunities.
• Promote citizen development while maintaining governance and security standards.

Platform Governance & Standards

• Establish enterprise Power Platform governance standards.
• Define development lifecycle, deployment, monitoring, and documentation standards.
• Manage security, access control, data protection, and regulatory compliance requirements.
• Drive platform optimization, performance tuning, and operational excellence.

Technical Leadership

• Serve as the principal technical expert for Power Platform and analytics solutions.
• Mentor engineers, analysts, and automation developers.
• Lead architecture reviews and solution design workshops.
• Influence enterprise automation strategies and technology decisions.
• Partner with Architecture, Engineering, Security, Risk, Audit, and Operations teams.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or related discipline.
• 15+ years of overall IT experience.
• 8+ years of experience in automation, analytics, or enterprise platform engineering.
• 5+ years of hands-on Power Platform development experience.
• Strong knowledge of ITIL and ITSM processes.
• Demonstrated experience leading enterprise-scale automation initiatives.
• Experience working within regulated or governance-intensive environments.

Required Technical Skills

Power Platform

• Power Automate
• Power Apps
• Dataverse
• Power Virtual Agents
• Power Platform Administration

Data & Analytics

• Power BI
• Power Query
• DAX
• Data Modeling
• Executive Dashboard Development
• Reporting Automation

Integration Technologies

• REST APIs
• Graph API
• Azure Logic Apps
• Azure Functions
• SharePoint
• Teams Integration

ITSM Platforms

• ServiceNow
• ITSM Governance Frameworks
• Performance Analytics
• Service Reporting

Data Technologies

• SQL
• Azure SQL
• Fabric / OneLake (preferred)
• Snowflake (preferred)
• Databricks (preferred)

AI & Automation

• Microsoft Copilot
• Generative AI Solutions
• Predictive Analytics
• Intelligent Document Processing
• Workflow Optimization

Preferred Certifications

• Microsoft Certified: Power Platform Solution Architect
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Certified: Data Analyst Associate
• Microsoft Certified: Fabric Analytics Engineer
• ITIL v4 Managing Professional or Expert
• ServiceNow Certification
• Azure Solutions Architect Certification

Leadership Competencies

• Strategic Thinking
• Innovation & Automation Mindset
• Data-Driven Decision Making
• Executive Communication
• Enterprise Architecture Thinking
• Influencing Without Authority
• Continuous Improvement
• Operational Excellence
• Customer & Stakeholder Focus
• Mentorship & Technical Leadership

This role is ideal for a senior technologist who can become the organization's automation authority for ITSM governance, driving large-scale efficiency gains through Power Platform, Analytics, AI, and modern workflow engineering.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.