Senior Consultant - Business Unit Control

As part of the First Line of Defense, COO BU Control team provides oversight and governance of the COO and Corporate Function controls to ensure resiliency and mitigate current and emerging risks.

This role interacts with COO / Corporate Function teams globally, including a diverse business stakeholder group, through:

• Control Framework and Assurance

• Collaboration with Second and Third Lines of Defense

• Program governance, Metrics and Reporting

• Supporting strategic change initiatives and projects

The Senior Consultant, BU Control is responsible for working with Control & Practice Managers to execute control best practices and advise on risk mitigations and control enhancements.  Regular activities to be defined and executed by the Senior Consultant, BU Control include risk-based control reviews, management and review of issues in remediation and in-depth analysis of incidents to identify key trends and solutions to prevent future reoccurrence.  

This role offers the candidate an opportunity to grow and develop their risk and control skills and COO / Corporate Function Business Unit knowledge while also enhancing their internal network through the broad reach of stakeholder engagement at various seniority levels.

Major Duties

• Contribute to the periodic risk reviews of operational processes, procedures, and client-specific servicing deliverables.

• Review/test the practice area processes, controls and operating practices through ad hoc reviews and remediation efforts.  Prepare recommendations to strengthen control weaknesses.

• Participate with control project deliverables, as assigned, to implement enhanced controls and efficiency enhancements.

• Facilitate control program governance, metrics and reporting requirements for COO / Corporate Functions, as required and requested.

• Conduct periodic review of practice specific policies and standards to ensure adequate procedures are in place and follow organizational standards, mitigate risk and meet known regulatory requirements.

• Escalate risk and control related matters to the practice control manager and relevant stakeholders.

• Evaluate incidents and operational losses and perform thorough analysis to identify trends, root cause and corrective actions.

• Participate in the RCSA (Risk & Control Self-Assessment) program for specific business units, ensuring risks and controls are appropriately identified and assessed and providing evidence of control review and challenge.

• Assist with operational and/or corporate risk initiatives where directed.

• As a designated Control Lead within the Issue Remediation Program, work with Business Units to review the management actions and corresponding artifacts which are required to mitigate the risks identified by issue identifying groups.

• As a designated Control Lead within the Operational Loss Event Program, work with Business Units to ensure adherence to the program.

• Other duties as assigned.

Knowledge, Skills & Experience Required:

• Relevant experience/expertise in banking or similar regulated organization, specializing in risk/control roles such as those in risk management, control, governance, audit, compliance or testing.

• Experience with Governance, Riska and Compliance (GRC) tools, preferred.

• Delivery-focused mindset gained through project and/or program management experience.

• Critical thinker with strong organizational and problem-solving abilities who is able to organize and manage people and resources to effectively prioritize issues and respond to senior management and key stakeholders.

• Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner.

• Ability to engage a diverse set of stakeholders, build long-term relationships, and create a collaborative and approachable environment.

• Ability to think strategically, execute with precision and prioritize in a fast-paced environment.

• Ability to work independently, as well as collaborate with others.

• Experience of using Microsoft 365 Packages, (Outlook, Excel, PowerPoint, Visio, Power BI) and SharePoint.

• Bachelor’s degree in business administration, management, or a related field is preferable.

This job description provides a general guide to the duties and responsibilities of the role and is not an exhaustive list of all duties and responsibilities.