Business Analyst (Digital Channels – Wealth)
OCBC · Malaysia · 1mo ago
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Business Analyst – Technology Solutions(Digital Channels – Wealth)
Overview
We areseekinga highly capableIT Business Analystto support the continued expansion and modernization of ourInternet Banking and Mobile Banking platforms, Straight Through Processing (STP) initiatives, andDigital Wealth capabilitiesdelivered through mobile banking channels.
This role works end-to-end across digital channels, wealth product teams, middle office, and back-office operations toidentifyprocess improvement opportunities, streamline customer journeys, and enable automation through well-defined business and technology solutions.
The successful candidate will play a key role in deliveringWealth-related initiatives within Digital Mobile Banking, including investment, insurance, deposits, and portfolio servicing journeys, while ensuring seamless integration with customer servicing and operational processes.
The ideal candidate brings strong experience inDigital Banking, Wealth Management, and Business Analysis, with the ability to work effectively with diverse stakeholders across business, operations, product, compliance, and technology teams.
Key Responsibilities
Business & Process Analysis
Develop andmaintainacomprehensive end-to-end understandingof Consumer Internet Banking and Mobile Banking services, including:
Customer journeys
Service requests initiation
STP eligibility
Backend operational processing for non-STP cases
Digital Wealth and Investment journeys
Wealth servicing and transaction fulfilment processes
Analyzeexisting business processes toidentifySTP opportunities, operational bottlenecks, and areas for automation and optimization.
Conduct impact analysis, feasibility studies, and gap assessments for system enhancements and process redesign initiatives.
Solution Design & Documentation
Design and document:
End-to-end customer service fulfilment process flows
Business process models and operating models
Business architecture diagrams
Data flows and system integration touchpoints
Translate business requirements into clear user stories, functional specifications, and acceptance criteria, ensuring alignment with target architecture and operational needs.
Stakeholder Collaboration
Collaborate closely with:
Digital channels (Internet Banking & Mobile Banking)
WealthProduct owners and business stakeholders
Middle- and back-office operations teams
Technology delivery teams
Facilitate workshops and discussions to:
Elicit regional and business requirements
Gain alignment across stakeholders
Prioritize enhancements and new feature development
Delivery & Governance
Partner with technology teams to ensure solutions are implemented in line with business intent, regulatory considerations, and industry best practices.
Provide guidance and ongoing support throughout thefull delivery lifecycle, from requirement definition through implementation and post-launch stabilization.
Support and mentor other business analysts as needed across multiple initiatives.
Continuous Improvement
Stay current withdigital banking trends, industry best practices, and emerging technologiesrelated to:
Digital Wealth
Investments and Advisory Services
Process automation
STP enablement
Modern banking platforms
Proactively recommend innovative solutions to enhance customer experience and operational efficiency.
Qualifications & Experience
Strong knowledge of end-to-end business processes within Digital Banking Channels.
Proven experience as a Business Analyst, preferably within a banking or financial services environment.
Good understanding of Digital Wealth and Investment services, including customer onboarding, investment servicing, wealth transactions, and portfolio-related journeys.
Excellent analytical and problem-solving skills, with the ability to synthesize complex information and drive consensus across stakeholders.
Strong written and verbal communication skills, including experience producing clear documentation and delivering presentations.
Comfortable engaging stakeholders across multiple business functions and levels of seniority.
Preferred / Advantageous -Domain knowledge in one or more of the following areas:
Wealth Management
Investment / Unit Trusts / Structured Products
Insurance / Bancassurance
Portfolio Servicing
Experience in Digital Banking transformation or business process re-engineering initiatives.
Experience working in Agile / Scrum or SDLC-based delivery environments.
Exposure to modern digital and integration technologies such as:
Microservices architecture
APIs
Cloud-based platforms
DIgital Wealth Platforms
Open Banking / Open Finance integrations
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.